ANGELICA B. ROCHA
Land O Lakes,FL
Summary
Resourceful Flight Attendant known for high productivity and efficient task completion. Safety protocol adherence, emergency response readiness, and personalized customer service. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive travel experiences for all customers.
Overview
17
17
years of professional experience
Work History
Flight Attendant & IOE Instructor
Avelo Airlines
12.2023 - Current
- Provided safety instructions to customers prior to takeoff and landing.
- Assist customers with stowing carry-on luggage and finding their seats.
- Verified boarding passes for all passengers.
- Performed Safety demonstrations.
- Ensured safety throughout the cabin.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring customer comfort.
PROPERTY MANAGER
ROBBINS PROPERTY & ASSOCIATES
10.2017 - 06.2023
- Managed a team of Leasing Agents & Service Technicians across multiple properties throughout the greater Tampa Bay area
- Trained leasing agents and Assistant property managers
- Coordinated and oversaw the execution of community projects and apartment turnovers by collaborating with outside vendors, service teams and contractors
- Developed strong working relationships with company Executives, Tenants and Leasing/Service Team to ensure a smooth daily operation and a welcoming environment for Tenants
- Maintained the proper workflow of Service Requests, Rent Payments, and Vacancy's throughout property.
PEDIATRIC MENTAL HEALTH TECH
BAYCARE MEDICAL GROUP
06.2017 - 10.2019
- Utilized Therapeutic communication and active listening skills to encourage and develop positive relationships with clients
- Delivered individualized patient care through recording vital signs, documenting observations, administering treatments and evaluating unique client needs
- Monitored and tracked client movement on and off site location by documenting time/destination
- Assisted with feeding and monitoring patient intake to achieve nutritional objectives
- Engaged clients in therapeutic groups to promote positive coping, education and life skills
- Documented observations, interventions and concerns in client charts through the Electronic Health Record platform utilized, sustaining continuum of care from admission to discharge.
CNA
BAYFRONT BROOKSVILLE
03.2008 - 03.2017
- Monitored call lights and supported patient comfort and safety by adjusting bed rails, equipment etc
- Reviewed patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted patients to achieve positive oral and personal hygiene.
Education
Some College (No Degree) - Health Aide
PASCO HERNANDO COMMUNITY COLLEGE
FL01-2000
Bachelor of Arts - Fashion Buying & Merchandising
Fashion Institute of Technology
New York, NY06-1992
Skills
- Fluent in English and Spanish
- Professional Appearance
- Training and coaching
- Strong Work Ethic
- Administrative tasks
- Verbal and written communication
- Safety Procedures
- Company policy adherence
- Customer Service
- First Aid
Languages
Spanish
Native or Bilingual
Timeline
Flight Attendant & IOE Instructor
Avelo Airlines
12.2023 - Current
PROPERTY MANAGER
ROBBINS PROPERTY & ASSOCIATES
10.2017 - 06.2023
PEDIATRIC MENTAL HEALTH TECH
BAYCARE MEDICAL GROUP
06.2017 - 10.2019
CNA
BAYFRONT BROOKSVILLE
03.2008 - 03.2017
Some College (No Degree) - Health Aide
PASCO HERNANDO COMMUNITY COLLEGE
Bachelor of Arts - Fashion Buying & Merchandising
Fashion Institute of Technology
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