Nicholas McQuiston
Leonard
Summary
Dynamic and results-driven professional with strong customer service and safety compliance expert.
Recognized for teamwork and delivering exceptional service in fast-paced environments.
Proficient in conflict resolution and emergency response, consistently prioritizing passenger satisfaction and safety while maintaining operational excellence. Committed to enhancing team performance and contributing to a positive organizational culture.
Overview
16
16
years of professional experience
Work History
Flight Attendant/IOE Instructor
Mesa Airlines
Houston, TX
06.2021 - 10.2023
- Regional Flight Attendant for AA/UA trained on CRJ900 and ERJ175
- Trained, Mentored and Supervised New Hire Flight Attendants.
- Volunteer for Flight Crew Hotel committee
Office Manager
CMQ Contractors
Miami, FL, US
03.2019 - 03.2020
- Administrative tasks
- Accounts Payable
- Accounts Receivable
- Bookkeeping
- Data Entry
- Employee Hiring/OnBoarding
- Ordering Office supplies
- Payroll for 50+ employees
Assistant Manager
Pier 66 Hotel
Fort Lauderdale, FL, US
10.2018 - 03.2019
- Administrative tasks
- Data Entry
- Front Desk Reservations
- General Office duties
- Supervised Front Desk Agents
Owner and Travel Consultant
The Travel Speaker
Clearwater, FL, US
01.2012 - 09.2018
- Assisting Clients with Travel reservations
- Creating customized travel packages
- Managed staff of 2
- Travel Researching
Guest Services Supervisor
HSN
Saint Petersburg, FL, US
01.2008 - 12.2011
- Assisted with Live show operations
- Assistant to high profile Celebrity Guests
- Data Entry
- Supervised staff of 12
- General Office duties
- Studio tours
- Trained new hires
Education
High School Diploma -
Somonauk High School
Somonauk, ILTravel and Tourism - Certification
Indian Valley Vocational
Sandwich, ILSkills
- Proven leadership skills
- Effective troubleshooting skills
- Skilled in conflict resolution
- Safety specialist
- Skilled in multi-tasking
Timeline
Flight Attendant/IOE Instructor
Mesa Airlines
06.2021 - 10.2023
Office Manager
CMQ Contractors
03.2019 - 03.2020
Assistant Manager
Pier 66 Hotel
10.2018 - 03.2019
Owner and Travel Consultant
The Travel Speaker
01.2012 - 09.2018
Guest Services Supervisor
HSN
01.2008 - 12.2011
High School Diploma -
Somonauk High School
Travel and Tourism - Certification
Indian Valley Vocational