Angelica BOHORQUEZ
Lynnwood,WA
Summary
Customer service professional with experience in retail, hospitality, and airport service. Proven skills in conflict resolution, clear communication, and maintaining organized operations. Expertise in customer assistance, teamwork, and problem solving, with a focus on enhancing customer experiences. Committed to dependable service and efficient operations, consistently delivering positive interactions and support in fast-paced environments.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Sales Floor Associate
Burlington
Lynnwood, Washington
01.2026 - Current
- Greeted shoppers warmly and delivered courteous customer service on Burlington sales floor, enhancing customer experience.
- Greeted shoppers and provided friendly customer service on Burlington sales floor.
- Assisted customers in locating products, sizes, and store information, ensuring a positive shopping experience.
- Assisted customers with product locations, sizes, and store questions.
- Provided information to customers concerning sales, promotions and store policies.
- Recovered merchandise and maintained organized product displays throughout Burlington store, promoting a visually appealing shopping environment.
- Organized fitting rooms and returned clothing to sales floor.
Housekeeper
LLC VACATIONS
Lynnwood, Washington
06.2022 - Current
- Cleaned vacation rental rooms and common areas for LLC VACATIONS guests.
- Replaced linens, towels, and toiletries in guest accommodations.
- Inspected rooms for cleanliness before guest check-in.
- Sanitized bathrooms, kitchens, and high-touch surfaces throughout properties.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleared trash receptacles regularly to maintain a tidy and welcoming environment for guests. throughout the property.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Passenger Service Agent
LATAM Airlines
BUCARAMANGA, COLOMBIA
03.2017 - 09.2020
- Checked in passengers, assigned seats, and issued boarding passes.
- Greeted passengers and assisted with their inquiries.
- Assisted customers with baggage handling and irregular travel inquiries.
- Processed LATAM check-in documents and verified passenger travel requirements.
- Coordinated boarding procedures at LATAM departure gates.
- Supported special assistance for unaccompanied minors and mobility needs.
- Resolved passenger issues with clear service and calm communication.
Education
Some College (No Degree) - ADMINISTRATION TOURISM AND HOTEL
SERVICIO NACIONAL
COLOMBIASkills
- Customer service
- Fitting room management
- Visual merchandising
- Store operations
- Inventory management
- Cleaning
- Customer assistance
- Team collaboration
- Teamwork
- Problem solving
- Conflict resolution
- Verbal communication
Languages
Spanish
Native/ Bilingual
Certification
- CERTIFICATE OF PARTICIPATION WORKSTART PROGRAM 2025-2026
Affiliations
- VOLUNNTEER HEADSTAR AND EARLY HEADSTART
- VOLUNnter preparents
Timeline
Sales Floor Associate
Burlington
01.2026 - Current
Housekeeper
LLC VACATIONS
06.2022 - Current
Passenger Service Agent
LATAM Airlines
03.2017 - 09.2020
Some College (No Degree) - ADMINISTRATION TOURISM AND HOTEL
SERVICIO NACIONAL