Angelica Brito
Somerset,NJ
Summary
Dynamic, Reliable, Organized, and Diligent Professional Certified Medical Assistant with a proven track record at Summit Health Medical Group, enhancing patient care on all ages and assisting Providers. Skilled in specimens collection and a compassionate caregiver, I significantly improved workflow efficiency. Fluent in Spanish, I excel in both clinical and administrative support, contributing to a positive patient experience and increased productivity to provide the upmost healthcare possible.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant & Receptionist
Summit Health Medical Group
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as vital signs
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Pediatric Medical Assistant & Receptionist
Somerset Pediatrics Group
02.2019 - 08.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
- Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Conducted growth assessments to monitor children''s development and identify potential concerns early on.
- Reduced patient anxiety, utilized distraction techniques and age-appropriate communication during medical procedures.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
Shift Manager
Burger King
02.2016 - 02.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Supervised ongoing daily production phases.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Education
Medical Assistant Certification - Medical Assistant
American Insitute
80 Cottontail Ln Ste 103, Somerset, NJ 08873 02-2019
High School Diploma -
New Brunswick High School
100 Somerset St, New Brunswick, NJ 06-2015
Skills
- Specimens collection and processing
- Patient documentation
- Inventory and supply management
- Medical billing and coding
- HIPAA protocols
- Vital signs monitoring
- EMR / EHR
- Medical terminology knowledge
- Reliable team player
- Medical office administration
- Lab equipment calibration
- OB/GYN procedures
- Laboratory maintenance
- EKG set up and monitoring
- Vital signs and examinations
- Clinical and administrative support
- Stocking supplies
- Quick problem solver
- Compassionate caregiver
- Treatment setup
Certification
Clinical Medical Assistant Certification
Issued by American Medical Certification Association on April 27, 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant & Receptionist
Summit Health Medical Group
08.2023 - Current
Pediatric Medical Assistant & Receptionist
Somerset Pediatrics Group
02.2019 - 08.2023
Shift Manager
Burger King
02.2016 - 02.2019
Clinical Medical Assistant Certification
Issued by American Medical Certification Association on April 27, 2024
Medical Assistant Certification - Medical Assistant
American Insitute
High School Diploma -
New Brunswick High School
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