Ashley Daniels
Roselle Park,NJ
Summary
Compassionate Patient Care Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Summit Health Medical Group (Pediatrics)
, NJ
03.2023 - Current
- Maintain fast and efficient patient communication
- Scheduled and coordinated appointments efficiently
- Managed telephone inquiries and messages
- Collaborated effectively with providers.
- Performed administrative duties such as filing, faxing, photocopying.
- Performed lab testing (Strep, Flu, Covid, & urinalysis)
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Inputted patient demographic data into electronic health record system.
Babysitter, tutor (grades K-4)
Child Care Consultant
Brooklyn, NY
07.2013 - Current
- Provide homework assistance to children
- Teach lessons regarding morals and responsibilities
- Enforce rules, habits, and discipline
- Developing creative ways to encourage learning through everyday experiences.
Cook, Cashier
Toastieland
Brooklyn, NY/ Queens, NY
06.2022 - 07.2024
- Provided exceptional customer service and ensured guest satisfaction
- Delegated, assisted, and maintained daily operations at a food site
- Promoted a secure atmosphere for everyone.
Supervisor
Athletic Ticketing Department Delaware State University
Dover, DE
01.2021 - 10.2022
- Handled the management of ticket sales for various university events
- Provided customer support during ticket transactions
- Proficiently handled ticket scanning for a range of events
- Managed filing system for important documents
- Took charge of staff coordination and leadership responsibilities for events
- Collaborated with other departments to coordinate workflow processes between teams.
Volunteer Assistant
New York Presbyterian Hospital
Manhattan, NY
12.2021 - 05.2022
- Answered phones, took messages, and directed calls to appropriate staff members.
- Assisted nurses with non-medical tasks, such as delivering meals and running errands.
- Labeled charts
- Demonstrated proficiency in typing skills
Sales Associate
Burger King
Brooklyn, NY
05.2019 - 12.2021
- Maintain a fast speed of service, especially during rush hour
- Take orders from customers and input their selections into the register
- Always maintain the cleanliness of the workstation.
After School Volunteer Assistant
North Star Academy
Brooklyn, NY
09.2015 - 12.2017
- Supervised children in grades 6-8 with homework assistance
- Assisted with after-school activities such as games and extracurricular activities
- Responsible for organizing a proper dismissal.
Education
Kean University
Union, NJ08.2023
Bachelor of Science Public Health -
Delaware State University
Dover, DE05.2022
Skills
- Microsoft Word/ powerpoint expert
- Medical filing
- Problem-solving
- Task management
- Organization
- Customer service
- Leadership
- Medical terminology
Certification
- BLS Certified
- Covid 19-Contact Tracing
Community Service
Companion Champions Organization Delaware State University, Dover, DE, Participation in a sock drive for children with down syndrome, Organized and participated in a trunk or treat event for local Delaware foster youth, Participated in the Alzheimer's walk at Rehoboth Beach, 08/2021, 05/2022
Affiliations
Eta Chi Chapter of the Phi Epsilon Kappa Honor Sorority
Accomplishments
- Dean's list
- President's list
References
References available upon request.
Timeline
Patient Care Representative
Summit Health Medical Group (Pediatrics)
03.2023 - Current
Cook, Cashier
Toastieland
06.2022 - 07.2024
Volunteer Assistant
New York Presbyterian Hospital
12.2021 - 05.2022
Supervisor
Athletic Ticketing Department Delaware State University
01.2021 - 10.2022
Sales Associate
Burger King
05.2019 - 12.2021
After School Volunteer Assistant
North Star Academy
09.2015 - 12.2017
Babysitter, tutor (grades K-4)
Child Care Consultant
07.2013 - Current
Kean University
Bachelor of Science Public Health -
Delaware State University
- BLS Certified
- Covid 19-Contact Tracing
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