Angelica Carlson
Inver Grove Heights,MN
Summary
Organized Health Unit Coordinator with 25 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished EKG Technician with 25 years of experience in emergency patient care. Hands-on experience with technical troubleshooting and accurate diagnostic results. Continually maintained positive attitude in emergent, stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Coordinator position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Health Information Management
HealthPartners
Saint Louis Park, MN
04.2024 - Current
- Maintained high levels of customer satisfaction by addressing concerns related to health information management promptly and professionally.
- Monitored performance metrics for continuous process improvements within the Health Information Management Department.
- Promoted a culture of continuous improvement within the organization, actively identifying opportunities for process enhancement and implementing best practices in health information management.
- Increased efficiency in health information management processes through the implementation of electronic filing systems.
Health Unit Coordinator/Monitor Technician
Fairview St. Johns Hospital
1575 Beam Ave, Maplewood MN 55117
08.1998 - 03.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Assisted with processing patient admissions, transfers and discharges.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Monitored patient activity during stress test to record data.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
Education
Associate of Arts -
Inver Hills Community College
Skills
- Multidisciplinary Team Collaboration
- Paperwork Processing
- Process Improvements
- EMR Updating
- Records Management
- Department Collaboration
- Patient Registration
- Supply Restocking
- Workflow Coordination
- Inventory and Restocking
- Patient Relations
- Electronic Medical Record Software
- Data Entry
- Problem-Solving Abilities
- Point of Contact
- Customer Service
- Accounts Reconciliation
- Patient Scheduling
- Schedule Coordination
- Medical Terminology
- Mail Handling
CRAFTING, TRAVELING
I HAVE AN ESTY SHOP AND HAVE BEEN DOING THAT FOR AWHILE NOW. I LOVE TO TRAVEL TO ARIZONA AND MEXICO.
Timeline
Health Information Management
HealthPartners
04.2024 - Current
Health Unit Coordinator/Monitor Technician
Fairview St. Johns Hospital
08.1998 - 03.2024
Associate of Arts -
Inver Hills Community College