Angelica Carlson
Inver Grove Heights,MN
Summary
Organized Health Unit Coordinator with 25 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished EKG Technician with 25 years of experience in emergency patient care. Hands-on experience with technical troubleshooting and accurate diagnostic results. Continually maintained positive attitude in emergent, stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Coordinator position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Health Information Management Specialist
Health Partners
Saint Louis Park, MN
05.2024 - Current
- Collaborated with clinical staff to ensure accurate recording of patient care activities in the medical record.
- Assessed data quality issues, identified discrepancies, and reconciled errors in patient records.
- Provided support and assistance to users of the health information management system.
- Processed requests for release of confidential health information in accordance with state laws and HIPAA regulations.
- Performed chart abstraction duties as needed to collect specified data elements from charts according to established protocols.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Ensured appropriate access controls were implemented within the EHR system based on user roles and privileges.
- Retrieved requested medical records for review by clinicians or other authorized personnel.
- Compiled, organized, and maintained patient records in accordance with applicable standards and regulations.
- Reviewed medical documentation for completeness, accuracy, timeliness, and appropriateness of data entry into electronic health record system.
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
- Conducted audits to ensure accuracy of patient data and compliance with HIPAA guidelines.
Health Unit Coordinator/Monitor Technician
Fairview St. Johns Hospital
1575 Beam Ave, Maplewood MN 55117
08.1998 - 03.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Assisted with processing patient admissions, transfers and discharges.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Monitored patient activity during stress test to record data.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation, and cardio rehabilitation training.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Performed quality assurance reviews of medical records for completeness, accuracy and compliance with regulatory standards.
- Developed and enforced departmental policies and procedures related to the management of health information.
- Monitored data entry activities into various systems such as EHRs, CPOE systems.
- Identified opportunities for process improvements related to the storage, retrieval and maintenance of health information documents.
- Maintained up-to-date knowledge about changes in federal regulations governing the collection and use of protected health information.
- Educated staff on best practices related to the use of EHR systems and other health information technology tools.
- Coordinated the release of confidential patient information according to applicable laws and regulations.
- Responded promptly to requests from clinicians regarding access to patient's medical history or test results.
- Created, maintained and updated patient medical records in accordance with HIPAA regulations.
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
- Streamlined day-to-day office processes to meet long-term goals.
- Communicated with patients with compassion while keeping medical information private.
Education
Associate of Arts -
Inver Hills Community College
Inver Grove Heights, MNSkills
- Multidisciplinary Team Collaboration
- Paperwork Processing
- Process Improvements
- EMR Updating
- Records Management
- Department Collaboration
- Patient Registration
- Supply Restocking
- Workflow Coordination
- Inventory and Restocking
- Patient Relations
- Electronic Medical Record Software
- Data Entry
- Problem-Solving Abilities
- Point of Contact
- Customer Service
- Accounts Reconciliation
- Patient Scheduling
- Schedule Coordination
- Medical Terminology
- Mail Handling
- Electronic Health Records Management
- Clinical Documentation
- Project management abilities
- Accurate Documentation
- HIPAA knowledge
- Health Information Systems
- Quality Improvement
Timeline
Health Information Management Specialist
Health Partners
05.2024 - Current
Health Unit Coordinator/Monitor Technician
Fairview St. Johns Hospital
08.1998 - 03.2024
Associate of Arts -
Inver Hills Community College
Similar Profiles
Angela WhiteAngela White
Senior Customer Service Representative at Health PartnersSenior Customer Service Representative at Health Partners
Carrie AddisonCarrie Addison
Member Services at Health PartnersMember Services at Health Partners
Ronald PeoplesRonald Peoples
Supervisor of Security Administration at Health PartnersSupervisor of Security Administration at Health Partners