Angelica Caropresi
Franchise Business Consultant
Moreno Valley
Summary
Dynamic leader with a proven track record at CKE Restaurant Holdings, enhancing performance and profitability across over 150 franchises. Excelled in strategic planning and mentoring, significantly improving customer satisfaction scores. Skilled in Microsoft Office and adept at fostering a culture of continuous improvement and adaptability. Successfully launched three Dave's Hot Chicken restaurants, showcasing exceptional leadership and operational efficiency. Known for high moral standards, integrity, and meticulous attention to detail. Proven ability to contribute to a positive and productive work environment through effective communication and collaborative teamwork. Performance-oriented Sales Leader offering exceptional record of achievement over 30 year career from 1991-2022 with CKE.
Career Awards and Recognitions:
General Manager: Rookie of the Year: 2001
Manager of the Year: 4 times
President Award Winner: 5 times,
Best of the Best Winner: 5 times.
District Manager: Rookie of the Year: 2016.
Franchise Business Consultant: 1st Place 2018.
Senior Franchise Business Consultant: 1st Place 2019-2020.
Overview
7
7
years of professional experience
Work History
District Manager
SDC Restaurants
06.2022 - 06.2024
- Supervised 9 locations to enforce high-quality standards to enhance restaurant profitability through effective management and operational excellence.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Conducting regular assessments and performance reviews for general managers to identify areas for improvement and implement corrective measures.
- Collaborated with cross-functional teams to drive initiatives that positively impact overall district performance.
Director of Operations
CW Strong - Dave's Hot Chicken
08.2022 - 06.2023
- Establish a new market for Dave's Hot Chicken. Successfully launched three restaurants within a seven-month period, overseeing the recruitment of 200 employees.
- Assessed and restructured business procedures to enhance day-to day operations. Formulated and implemented operational strategies to enhance efficiency, reduce costs, and elevate customer satisfaction.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Led meetings with key stakeholders to evaluate progress towards objectives and discuss strategic initiatives.
Senior Franchise Business Consultant
CKE Restaurant Holdings
11.2017 - 05.2022
- Member of the leadership team, collaborated with strategic goal planning.
- Key leader in mentoring and developing new talent in leadership roles.
- Improved customer satisfaction scores by emphasizing the importance of exceptional service among franchise staff members.
- Established a culture of continuous improvement, encouraging all team members to share ideas on how to enhance performance and profitability.
- Increased overall revenue with targeted marketing strategies tailored to local markets.
- Developed strong relationships as a Senior FBC and brand standard expert, providing support to over 150 franchise restaurants across Utah, LA, Hawaii, San Diego, El Paso, Palm Springs, and Inland Empire.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Skills
- High Integrity
- Adaptability
- Leadership skills
- Strategic Planning
- Mentoring
- Effective Communicator
- Customer Service expert
- Microsoft Office efficient
- Multi-management
Hiking/exercise enthusiast
I have always practiced activities to improve physical and mental health, when hiking I like to challenge myself by conquering different distance goals and terrains.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Director of Operations
CW Strong - Dave's Hot Chicken
08.2022 - 06.2023
District Manager
SDC Restaurants
06.2022 - 06.2024
Senior Franchise Business Consultant
CKE Restaurant Holdings
11.2017 - 05.2022