Angelica Carrillo
Arlington
Summary
Reliable professional trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.
Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Highly skilled Forklift Operator with background in warehouse operations, inventory management, and safety compliance. Strong ability to operate heavy machinery while prioritizing efficiency and adhering to safety protocols. Demonstrated leadership skills with focus on team collaboration and process improvements. Proven track record of contributing to company goals through diligent work ethic and adaptability.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
VXI
Irving
10.2024 - 02.2025
- Resolved customer complaints through effective communication and problem-solving.
- Updated customer demographics.
- Filed complaints through a health insurance company Kaiser Permanent.
- Performed Password resets on customers health accounts.
- Managed customer accounts using internal systems for accurate record-keeping.
- Conducted follow-ups with customers to ensure satisfaction post-purchase.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Verified numerous security questions to gain access to health records.
Customer Service Representative
Decker's Brands
Fort Worth
09.2023 - 02.2024
- First point of contact providing customer service for 4 major shoe brands throughout the U.S. and Canada.
- Working remotely, I utilized various software like Gladly, DOMS, Demandware, Teams and old fashioned out of the box thinking to ensure a happy customer and one call resolution.
- Assisted customers with online purchases, returns, refunds, tracking shipments, lost package claims with the carriers, and helped select the appropriate shoe to fit their needs.
- Consistently met assigned goals earning top performer weekly and received top stars in customer satisfaction. My first week on the floor I received a 4.9 out of 5.
Warehouse Forklift Reach Operator
Hello Fresh
Irving
04.2021 - 05.2023
- As a Warehouse Forklift Reach Operator at Hello Fresh, I was responsible for safely and efficiently moving and storing goods in the warehouse. This role required me to operate various types of forklifts, including reach trucks, and to maintain a clean and organized work environment. Additionally, I worked closely with team members to ensure orders were accurately picked and packed for shipment.
- Operated various forklifts: reach truck, sit-down, etc.
- Maintained cleanliness and organization in warehouse.
- Completed daily safety checklists.
- Collaborated with team to pick and pack orders.
- Followed safety protocols at all times.
- Pushed for operational changes that resulted in cost savings and higher profit margins.
- Worked on computer software to receive trailers, release them, and assign doors.
- Made calls out to drivers and yard jockeys for assigning doors.
- Pulling inventory products at over 100 items per hour in fast pace setting.
Shipping and Receiving Clerk
Hello Fresh
Irving
04.2021 - 01.2023
- Processed incoming shipments to ensure accurate inventory levels.
- Inspected products for quality and compliance with company standards.
- Operated forklifts and pallet jacks for efficient material handling.
- Maintained organized stock areas to streamline retrieval and storage.
- Coordinated with team members to optimize workflow and efficiency.
- Documented shipping discrepancies and communicated with suppliers promptly.
- Trained new staff on safety protocols and operational procedures.
- Collaborated with logistics teams to enhance delivery schedules and routes.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
- Organized materials into appropriate storage areas based on product type or size.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Organized deliveries by sorting and stocking receivables
- Coached new staff preparing outgoing and receiving incoming shipments.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Obtained required documentation to process shipments and support movement.
Quality Associate
Hello Fresh
Irving
02.2020 - 04.2021
- As a Quality Associate at Hello Fresh, I played a crucial role in ensuring the highest standards of quality and safety for our products. With a keen attention to detail and strong knowledge of FDA regulations, I was able to consistently uphold the company's commitment to providing fresh and delicious meals to our customers.
- Conducted regular quality checks on ingredients and finished products.
- Implemented new quality control procedures resulting in a decrease in customer complaints.
- Collaborated with cross-functional teams to identify and resolve any quality issues.
- Trained new team members on quality standards and protocols.
Education
High School -
Sam Houston High School
Skills
- MS Office Suite
- MS Outlook
- MS Teams
- Typing
- Communication
- Interpersonal Skills
- Problem Solving
- Active Listening
- Empathy
- Inbound Call Center
- Teamwork
- Time Management
- Data Entry
- Conflict management
- Microsoft Excel
- Problem resolution
- Calm demeanor
- Payment processing
- Active listening
- Tracking complaints
- Forklift operation
- Quality control
- Order fulfillment
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Safety compliance
- Packaging and labeling
- Barcode scanning
- Material rotation
- Unpacking merchandise
- Assembly and production
- Receiving and processing shipments
- Shipping and receiving
- Multitasking and organization
- Order picking and processing
- Pallet jack handling
- Record preparation
- Warehouse safety
- Stacking and staging
- Picking and packing
- Deadline adherence
- Health and safety regulations
- Shipping documentation
- Materials handling and transport
- Equipment operation
- Material loading and unloading
- Heavy lifting
- Damage reports
- Warehouse auditing
- Material handling
- Dock leveling
- Able to lift and carry 50 lbs
- Cost reduction
- Basic computer proficiency
- Time management
- Data entry
- Record keeping
Languages
Spanish
Timeline
Customer Service Representative
VXI
10.2024 - 02.2025
Customer Service Representative
Decker's Brands
09.2023 - 02.2024
Shipping and Receiving Clerk
Hello Fresh
04.2021 - 01.2023
Warehouse Forklift Reach Operator
Hello Fresh
04.2021 - 05.2023
Quality Associate
Hello Fresh
02.2020 - 04.2021
High School -
Sam Houston High School