Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angelica Casillas

Glendale,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Radiology Scheduler

South West Medical Imaging
Scottsdale, AZ
08.2023 - Current
  • Maintained detailed records of patients' appointments and updated relevant databases accordingly.
  • Provided excellent customer service by answering inquiries in a timely manner.
  • Verified insurance coverage for radiology procedures to ensure accurate billing practices.
  • Scheduled diagnostic tests such as X-rays and ultrasounds for patients.
  • Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
  • Resolved any conflicts or issues related to scheduling errors or missed appointments.
  • Checked incoming emails regularly and responded quickly when necessary.
  • Adhered strictly to HIPAA guidelines when handling sensitive patient information.

Front Office Receptionist

Village Medical Centers
Mesa, AZ
01.2021 - 08.2023
  • Greeted incoming patients and verified paperwork to manage smooth intake processes in a professional manner
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Assisted with administrative tasks such as filing documents, photocopying, faxing.
  • Received payments from customers and processed credit card transactions accurately.
  • Maintained confidentiality of customer information at all times.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Resolved customer complaints in a timely fashion while adhering to company policies and regulations.

Triage/Lab Support Specialist

MomDoc
Chandler, AZ
08.2020 - 01.2021
  • Reviewed medical charts and requested appointments, prescriptions, and consultations for urgent needs
  • Answered incoming calls, gathered patient history to determine scope of medical complaints
  • Informed patients of lab results and treatment options
  • Followed HIPAA guidelines

Education

High School Diploma -

Globe High School
Globe, AZ
06.2013

Skills

  • EMR software/ data entry
  • Costumer satisfaction
  • HIPAA Regulations
  • Patient interactions
  • Critical Thinking
  • Problem Solving
  • Works well in fast paced environment
  • Excellent communication skills
  • Self Starter

References

References available upon request.

Timeline

Radiology Scheduler

South West Medical Imaging
08.2023 - Current

Front Office Receptionist

Village Medical Centers
01.2021 - 08.2023

Triage/Lab Support Specialist

MomDoc
08.2020 - 01.2021

High School Diploma -

Globe High School

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Angelica Casillas