Angelica Casillas
Glendale,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Radiology Scheduler
South West Medical Imaging
Scottsdale, AZ
08.2023 - Current
- Maintained detailed records of patients' appointments and updated relevant databases accordingly.
- Provided excellent customer service by answering inquiries in a timely manner.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Scheduled diagnostic tests such as X-rays and ultrasounds for patients.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
- Checked incoming emails regularly and responded quickly when necessary.
- Adhered strictly to HIPAA guidelines when handling sensitive patient information.
Front Office Receptionist
Village Medical Centers
Mesa, AZ
01.2021 - 08.2023
- Greeted incoming patients and verified paperwork to manage smooth intake processes in a professional manner
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Received payments from customers and processed credit card transactions accurately.
- Maintained confidentiality of customer information at all times.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
Triage/Lab Support Specialist
MomDoc
Chandler, AZ
08.2020 - 01.2021
- Reviewed medical charts and requested appointments, prescriptions, and consultations for urgent needs
- Answered incoming calls, gathered patient history to determine scope of medical complaints
- Informed patients of lab results and treatment options
- Followed HIPAA guidelines
Education
High School Diploma -
Globe High School
Globe, AZ06.2013
Skills
- EMR software/ data entry
- Costumer satisfaction
- HIPAA Regulations
- Patient interactions
- Critical Thinking
- Problem Solving
- Works well in fast paced environment
- Excellent communication skills
- Self Starter
References
References available upon request.
Timeline
Radiology Scheduler
South West Medical Imaging
08.2023 - Current
Front Office Receptionist
Village Medical Centers
01.2021 - 08.2023
Triage/Lab Support Specialist
MomDoc
08.2020 - 01.2021
High School Diploma -
Globe High School
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