Jerrica Wilson

Communicated directly with patients to complete the registration process by collecting demographics, health history, and verifying insurance eligibility and benefits

Entered and verified patient data in real time using electronic systems to ensure accuracy and completeness of records

Verified insurance coverage, reviewed benefits, and generated patient cost estimates; conducted reverifications as needed

Collected patient co-pays and effectively explained out-of-pocket financial responsibilities in a clear and empathetic manner

Generated and analyzed patient data reports, identifying and resolving discrepancies or incomplete information Responded to patient and caregiver inquiries, addressing both routine and sensitive topics with compassion and professionalist

• Communicated directly with patients to complete the registration process by collecting demographics, health history, and verifying insurance eligibility and benefits
• Entered and verified patient data in real time using electronic systems to ensure accuracy and completeness of records
• Verified insurance coverage, reviewed benefits, and generated patient cost estimates; conducted reverifications as needed
• Collected patient co-pays and effectively explained out-of-pocket financial responsibilities in a clear and empathetic manner
• Generated and analyzed patient data reports, identifying and resolving discrepancies or incomplete information
• Responded to patient and caregiver inquiries, addressing both routine and sensitive topics with compassion and professionalism

• Maintained cleanliness and organization of dining and service areas to ensure a welcoming environment for guests
• Restocked supplies efficiently during downtime to support uninterrupted service and customer satisfaction
• Managed time effectively to deliver food and beverage orders accurately and promptly
• Ensured compliance with food safety and sanitation standards to protect guest health and maintain regulatory compliance
• Accommodated special guest requests, including off-menu items, to enhance the dining experience and build customer loyalty
• Handled cash and card transactions, balanced daily receipts, and maintained accurate records in the cash drawer

• Managed patient check-in and check-out processes, ensuring accurate and timely registration and documentation
• Maintained, updated, and securely filed medical records in compliance with HIPAA regulations
• Processed release of medical information requests, maintained detailed logs, and scanned all communication into patient records
• Supported clinical staff by preparing patient intake forms and assisting with administrative documentation