Alexis McMichen
Chimayo,NM
Summary
Proven Compliance Leader at Portmeirion Group ESPN, adept in driving significant cost savings by enhancing compliance and minimizing fines. Skilled in team management and regulatory knowledge, I excel in fostering environments of cooperation and excellence. My approach combines ethical leadership with a keen attention to detail, ensuring adaptability to evolving regulations and achieving operational excellence.
Overview
9
9
years of professional experience
Work History
Compliance Leader
Portmeirion Group ESPN
11.2021 - Current
- Achieve significant cost savings by identifying and addressing areas of non-compliance, minimizing fines and penalties.
- Lead high-performing teams responsible for various aspects of the company''s compliance program, fostering an environment of cooperation and excellence.
- Maintain up-to-date knowledge of evolving regulations, proactively adapting compliance processes as needed.
- Advocate for policy changes within the organization to ensure continued compliance with new and existing regulations.
- Develop compliance training initiatives and materials, educating staff on regulations.
- Investigate potential compliance violations and reported findings to senior management.
- Keep up to date on compliance trends and rulings using meticulous research and study.
- Forecast supply and demand requirements to ensure stock availability.
- Ensure to meet budget requirements for each month end in a timely matter.
Front Desk/Assistant Housekeeping Supervisor
Comfort Inn & Suites
10.2019 - 09.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new staff members in customer service techniques and hotel operations.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Night Manager
Sonic Drive In
04.2015 - 08.2018
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Maintained a positive uplifting attitude while working under pressure.
- Responsible for training new hires,
Education
High School Diploma -
Victory Faith Christian Academy
Española, NM05.2017
Skills
Ethical Leader
Team Management
Reporting Requirements
Problem-Solving
Time Management
Attention to Detail
Multitasking Abilities
Excellent Communication
Regulatory knowledge
Administrative Skills
Timeline
Compliance Leader
Portmeirion Group ESPN
11.2021 - Current
Front Desk/Assistant Housekeeping Supervisor
Comfort Inn & Suites
10.2019 - 09.2021
Night Manager
Sonic Drive In
04.2015 - 08.2018
High School Diploma -
Victory Faith Christian Academy
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