Angelica Casto
Antelope,California
Summary
Operations & People Manager with 12+ years of experience leading teams of up to 30+ employees in high volume, fast-paced environments. Proven ability to manage scheduling, labor compliance, performance coaching, and customer escalation across in person and remote settings. Experienced in California labor law, workforce planning, and off-peak leadership. Seeking a remote or hybrid management role with schedule flexibility and long-term stability.
Overview
12
12
years of professional experience
Work History
Operations/ Service Manager
Buffalo Wild Wings
Citrus Heights, CA
08.2023 - Current
- Lead a team of 12+ employees each shift to ensure operational continuity, service standards, and performance goals.
- Manager end-to-end shift operations including opening/ closing procedures, staffing coverage, and escalation handling.
- Oversee inventory planning, Vendor Coordination, and cost control
- Utilize Workday, Aloha POS, and Microsoft Excel for reporting and Alta metrics for scheduling and labor tracking.
- Resolve complex customer and employee issues with a focus on retention and compliance
Real Estate Valuation Analyst
Clear Capital
11.2020 - 12.2022
- Supported remote operations requiring high-volume analysis, prioritization, and independent decision-making
- Acted as a liaison between leadership and staff through virtual communication tools
- Managed multi-line phone systems, escalations, and follow-ups in a fully remote environment
- Maintained Productivity across multiple-systems and dual-monitor workflows during full-time remote shifts.
Assistant Manager
The Habit Restaurant
Roseville, CA
06.2019 - 11.2020
- Was responsible for all front-line schedules, shift changes, and leaves
- Developed my skills in Microsoft Word and Excel
- Closely monitored food quality, staff interactions with guests, food safety protocols, and back office manager paperwork
- Resolved customer inquiries, complaints, and manager-level escalations
- Was responsible for maintaining all shift operations, from opening of the store, to closing of the store
General Manager
IHOP
West Sacramento, CA
12.2017 - 06.2019
- Directed Operations for 30+ employee workforce, including scheduling, hiring, training, and performance coaching
- Ensured compliance with California labor laws, accommodations, and break/overtime requirements
- Led manager meetings and implemented operational standards to improve consistency
Assistant Manager
Red Robin Gourmet Burgers
Concord, CA
01.2014 - 12.2017
- Conducted interviews, hiring, onboarding and shift leadership for front line teams
- Managed customer escalations, loyalty initiatives, and service recovery
- Selected to support new store openings and manager training, demonstrating leadership trust
Education
undefined
Leadership & Management Conference
Sacramento, CaliforniaHigh School Diploma - undefined
Fairfield High
01.2010
Skills
- Team Leadership (10-30 employees)
- Microsoft Word, Excel, Workday, Aloha POS
- Operations & Inventory Oversight
- Performance Coaching & Retention
- Customer Escalation Management
- Remote Team Communication
Timeline
Operations/ Service Manager
Buffalo Wild Wings
08.2023 - Current
Real Estate Valuation Analyst
Clear Capital
11.2020 - 12.2022
Assistant Manager
The Habit Restaurant
06.2019 - 11.2020
General Manager
IHOP
12.2017 - 06.2019
Assistant Manager
Red Robin Gourmet Burgers
01.2014 - 12.2017
undefined
Leadership & Management Conference
High School Diploma - undefined
Fairfield High