Angelica Centeno
Miami,FL
Summary
personable and hard-working professional with 5+ years of exceptional customer service. Equipped with a track record of success in meeting each customers needs and expectations in a warm sincere and friendly manner. As well to obtain a position that will both utilize and strengthen my knowledge and experience while offering an opportunity for growth and advancement.
Overview
7
7
years of professional experience
Work History
Senior Sales Ambassador
Clear
08.2022 - Current
- Drive Membership, enrollments by engaging travelers and educating them about the benefits of clear as well as supporting other team members in reaching their enrollments goals.
- Balancing high volume with high-quality customer service and member experience.
- Participating in and leading ongoing training and development.
- Resolving travelers and or member concerns or inquires in an appropriate and timely manner escalating needs to require needs.
- Consistently demonstrating adherence to security procedures by validating airline documents verifying clear member traveler eye identification and following documented security protocol.
- Executing terminal walks.
- Supporting managers and GM's in the developing of your local team.
Lead Waiter
Club Tipico Dominicano
11.2020 - 07.2022
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Streamlined table turnover rate by efficiently managing waitstaff during peak hours.
- Increased repeat patronage by establishing rapport with guests and personalizing their dining experience.
- Improved communication within the team through regular briefings and debriefings, resulting in a more cohesive work environment.
Leasing Assistant
St. Martin Affordable Housing
01.2017 - 11.2019
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Streamlined the leasing process for prospective tenants through efficient application review and documentation management.
- Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
- Enhanced property appeal with timely coordination of maintenance requests and follow-up on work orders.
- Conduct credit score checks and other background task qualify potential tenant's.
Education
High School Diploma -
Miami Beach Senior High
Miami Beach, FL06.2016
Skills
- Sales strategy development
- Meeting Sales Goals
- Positive Customer Experience
- Team Leadership
- Staff Training and Development
- Teamwork and Collaboration
- Sales pitching
- Bilingual
- Product Knowledge
- Goal Setting
- Engaging with Diverse Customers
- Problem-solving aptitude
- Team Supervision
- Friendly and Helpful
- Multitasking
Timeline
Senior Sales Ambassador
Clear
08.2022 - Current
Lead Waiter
Club Tipico Dominicano
11.2020 - 07.2022
Leasing Assistant
St. Martin Affordable Housing
01.2017 - 11.2019
High School Diploma -
Miami Beach Senior High
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