Angelica Contreras
Orlando,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with more than 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
General Manager
Piccola Market
03.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Fortuna Bakery
10.2020 - 03.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Manager
Amazonas Grill
02.2017 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Restaurant And Culinary Management
Le Cordon Bleu College of Culinary Art - Miami
Miami, FL03.2015
Associate of Arts - Marketing
EF International Schools of English in Brighton UK
England08.2003
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Languages
Spanish
Full Professional
English
Professional Working
Italian
Professional Working
Portuguese
Limited Working
Timeline
General Manager
Piccola Market
03.2021 - Current
General Manager
Fortuna Bakery
10.2020 - 03.2021
Manager
Amazonas Grill
02.2017 - 07.2019
Associate of Arts - Restaurant And Culinary Management
Le Cordon Bleu College of Culinary Art - Miami
Associate of Arts - Marketing
EF International Schools of English in Brighton UK
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