Angelica Cruz
Browns Mills
Summary
I am a dedicated, hard worker who maintains an orderly and neat working environment. Friendly and enthusiastic ,able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times, ready to get the job done,
also Bi-lingual.
Overview
11
11
years of professional experience
Work History
Billing Clerk/Administrative Assistant
F & D Enterprises, LLC
07.2017 - Current
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Schedule and confirm appointments for clients, customers, or supervisors
- Locate and attach appropriate files to incoming correspondence requiring replies
- Make copies of correspondence or other printed material
- Learn to operate new office technologies as they are developed and implemented
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Lead Scheduling Coordinator
Claire Medical
08.2022 - 06.2023
- Developed strong interdepartmental relationships to ensure seamless coordination of resources for optimal service delivery.
- Facilitated open communication channels between departments, enabling smooth collaboration for efficient schedule management.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Boosted employee morale through proactive engagement strategies such as regular check-ins and recognition programs.
- Trained team members
- Improved customer satisfaction with timely appointment scheduling and accurate resource allocation.
- Mentored schedulers
- Worked with manager and supervisor to plan and coordinate production schedules.
- Conducted comprehensive audits of past schedules, identifying areas of improvement for future planning efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Deli Clerk
Favata's bakery and deli
03.2018 - 07.2018
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Store food in designated containers and storage areas to prevent spoilage
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Take and record temperature of food and food storage areas such as refrigerators and freezers
- Weigh or measure ingredients
- Remove trash and clean kitchen garbage containers
- Use manual or electric appliances to clean, peel, slice, and trim foods
- Direct or coordinate bakery deliveries
- Place dough in pans, molds, or on sheets and bake in production ovens or on grills
Dietary Aide
Buttonwood Behavioral Health Hospital
10.2014 - 05.2015
- Obtain and evaluate dietary histories of individuals to plan nutritional programs
- Responsible for preparing food for individuals in facilities, often in the healthcare industry or assisted living facilities
- Prepare food and handle pre-prepared food created by cooks
- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand
- Place clean dishes, utensils, or cooking equipment in storage areas
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars
Warehouse Worker
Burlington Coat Factory Distribution Center
06.2014 - 06.2014
- Efficient in working on WMS and handling warehouse operations
- Detail-oriented with extraordinary problem-solving skills
- Good in calculating numbers, and interpreting purchase orders and invoices
- Skilled in receiving freight, shipping, maintaining and tracking inventory
- Effective communication and interpersonal skills
- Expert in wrapping, boxing, labeling and maintaining logs
Education
High School Diploma -
Pemberton Township High School
06.2013
Skills
- Clerical Writing/Typing
- Customer and Personal Service
- Time Management
- Computers and Electronics
- Administration and Management
- Coordination
- Data entry
- Customer service
- Spreadsheet management
- Payment collection
- Billing and invoicing
- Payment transactions
- Quickbooks
Languages
Spanish
Native or Bilingual
Timeline
Lead Scheduling Coordinator
Claire Medical
08.2022 - 06.2023
Deli Clerk
Favata's bakery and deli
03.2018 - 07.2018
Billing Clerk/Administrative Assistant
F & D Enterprises, LLC
07.2017 - Current
Dietary Aide
Buttonwood Behavioral Health Hospital
10.2014 - 05.2015
Warehouse Worker
Burlington Coat Factory Distribution Center
06.2014 - 06.2014
High School Diploma -
Pemberton Township High School
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