Angelica De La O Arreola
Aurora,CO
Summary
Professional with strong problem solving skills, work ethic and commitment to meet deadlines seeking a professional and challenging position where my experience, natural abilities, coupled with my high degree of motivation, would be of mutual benefit. Competent Accounts Receivable Specialist bringing [Number] years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Specialist Medical Billing
Unyversity Physicians,Inc
01.2015 - Current
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Developed and maintained positive relationships with clients to maximize collections.
- Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
- Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.
- Generated monthly accounts receivable reports to submit developments for management review.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Optimized revenue recovery efforts by utilizing negotiation skills in resolving complex issues related to past due invoices or disputed charges.
- Provided valuable insights into potential areas of improvement within the accounts receivable department based on thorough analysis of trends data from historical transactions.
- Participated in cross-functional initiatives designed to improve overall financial operations within the company, sharing accounts receivable expertise for broader organizational success.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Assisted in the development of credit policies and procedures that minimized risk while supporting business growth.
- Streamlined accounts receivable processes through automation, reducing time spent on manual tasks.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Input financial data and produced reports using Software.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Inspected account books and recorded transactions.
- Entered figures using 10-key calculator to compute data quickly.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Front END Academy Trainer
Walmart
08.2017 - 04.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed individualized training plans to achieve staff readiness.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Prepared and presented supplementary learning material to support structured lessons.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Monitored participant workflow and behaviors throughout training process.
- Recruited and trained new members of guest service team.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Improved employee performance by designing and implementing effective training programs.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Supported productivity increase and business growth through new hire training and mentoring.
- Educated clients on proper use of products and systems.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Identified and recommended staff for key positions and departments.
- Introduced standardized training for cohesive learning environments.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Contributed to reductions in employee turnover by revamping training programs.
- Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
- Recorded and edited videos to facilitate remote learning.
- Led cross-functional teams in the development of innovative solutions for pressing business challenges.
- Increased employee satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.
- Reduced costs associated with external trainers by developing an internal network of skilled facilitators who could lead programs as needed.
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
- Developed and implemented successful onboarding program.
- Created and oversaw Type training programs for operations.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
- Designed and delivered web-based, self-directed learning materials.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
- Worked with vendors to customize courseware to accommodate business needs.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Cashier,Beauty Sales Associate
Kohls Department Store
11.2014 - 05.2017
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
- Supported store management with daily operations tasks such as opening/closing procedures, staff scheduling, and ordering replenishments.
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
- Demonstrated expertise in various makeup application techniques, helping clients feel confident in their appearance.
- Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.
- Provided exceptional customer service by addressing client concerns promptly and offering suitable solutions.
- Utilized excellent communication skills to effectively convey product benefits and features to potential buyers.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Participated in ongoing professional development opportunities related to the latest skincare advancements and industry innovations.
- Boosted store revenue by cross-selling complementary beauty products and services.
- Contributed to the achievement of store-wide sales goals through proactive client outreach and follow-up communication.
- Organized in-store promotional events to attract new customers and showcase top-selling beauty products.
- Conducted regular staff training sessions on new product launches and sales techniques, improving overall team performance.
- Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
- Improved brand visibility through engaging visual merchandising displays that showcased seasonal trends and popular items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Off Site Registration: Account Representative II
Palo Alto Medical Foundation
01.2010 - 01.2014
- Knowledgeable of Candace-Prelude and Resolute system
- Experience on deferment WQ`S as Registration Demographics, Claim Edits, Retro Review and Follow Up commercial insurance denials, Follow up with HMO insurance Authorization and Referrals
- Knowledge of all insurance plans specializes in Medicare and Medicaid
Medicare & Medicaid Supervisor
Palo Alto Medical Foundation
01.2008 - 01.2010
- Provided superior customer service to patients, physicians, and staff
- Documented and resolved billing disputes between patients, insurance carriers, and physicians
- Supporting Credentialing Department with provider denials
- Assisted with interviewing of new applicants, both internal and external
- Maintained and kept Kronos System up to date
- Experience with eobONE reports
- Provided pertinent information and insight used in employee performance evaluations
- Posted EFT payments, insurances and Patients payments
Medicare & Medicaid Team Lead
Palo Alto Medical Foundation
01.2007 - 01.2008
- Acted as interim Supervisor when position was vacated
- Created and implemented operational procedures and assisted other areas as needed
- Assisted with the training of new employees, both temporary and permanent
- Responsible for over 60,000 accounts with an A/R value in excess of 20 million dollars
- Posted EFT payments and insurances payments
Insurance Representative
Palo Alto Medical Foundation
01.2001 - 01.2007
- Resolved Medicare & Medicaid, Commercial and HMO accounts
- Posted EFT payments and insurances payments
- Work Edits and 1500 clams forms before going to insurance
- Bill all Medicare Supplemental insurance
- Edited the TES System
- Worked PCS reports
- Supported Supervisor with special reports
- Verification of insurance eligibility and benefits.
Education
High School Diploma -
Los Altos High School
01.1998
Skills
- Read, write, and speak fluent Spanish
- Proficient in Microsoft Office applications including Outlook, Word, Excel
City
Aurora
State
CO
Zip
80013
Street
2893 S Ceylon ST
Cell
720 400 3132
References
Available upon request
Timeline
Front END Academy Trainer
Walmart
08.2017 - 04.2024
Accounts Receivable Specialist Medical Billing
Unyversity Physicians,Inc
01.2015 - Current
Cashier,Beauty Sales Associate
Kohls Department Store
11.2014 - 05.2017
Off Site Registration: Account Representative II
Palo Alto Medical Foundation
01.2010 - 01.2014
Medicare & Medicaid Supervisor
Palo Alto Medical Foundation
01.2008 - 01.2010
Medicare & Medicaid Team Lead
Palo Alto Medical Foundation
01.2007 - 01.2008
Insurance Representative
Palo Alto Medical Foundation
01.2001 - 01.2007
High School Diploma -
Los Altos High School