Ashley Payne
Brooklyn,CT
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Putnam Medical Associateds Pro Health Physicians
11.2024 - Current
- Assisted in appointment management and organization of documents and medical information.
- Screened incoming call, taking messages or forwarding to the appropriate staff.
- Greeted patients immediately upon arrival, providing excellent costumer service.
- Processed payment for transactions for cash, credit and debit cards.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Proficient in EPIC.
- Scheduled and confirmed appointments using electronic health record (EHR) systems, ensuring accuracy in patient data.
Office Assistant
Hanks Marine
06.2022 - 12.2023
- Assisted in appointment management and organization of documents and books.
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Interacted with clients to resolve issues or answer questions regarding services rendered by the company.
- Provided customer service to support via phone or email inquires related to products or services offered by the organization.
- Scheduled appointments, maintaining calendars for personnel.
- Developed written correspondence such as letters, emails, and memos for internal communication purposes.
- Prepared invoices for payment processing and tracked accounts receivable and payable activities.
Education
Highschool Diploma -
The Woodstock Academy
Woodstock, CT06.2023
Skills
- Phone etiquette
- Multitasking
- Flexibility
- Task and Time Management
- Customer Service
- Computer Literacy
- Appointment scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- Payment collection
- Proficient in EPIC
LANGUAGES
English
Timeline
Medical Receptionist
Putnam Medical Associateds Pro Health Physicians
11.2024 - Current
Office Assistant
Hanks Marine
06.2022 - 12.2023
Highschool Diploma -
The Woodstock Academy