Vanessa Achan
Queens
Summary
Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Manhasset Dermatology
Manhasset
01.2025 - Current
- Answering multi-line phones
- Scheduling appointments
- Verifying Insurance
- Working in a fast-paced environment
- Dealing with client balances
- Scanning paperwork
Veterinary Receptionist
Northshore Animal Hospital
Queens
07.2021 - 01.2025
- Greeted and checked in clients, ensuring a warm and welcoming atmosphere
- Scheduled appointments efficiently managing the appointment calendar
- Answered phone calls and addressed client inquiries regarding services, pricing, and availability
- Managed client records and updated information accurately in the database system
- Assisted with patient check-ins by obtaining necessary medical history and documentation
- Processed payments for services rendered using cash, credit cards, or insurance claims
- Collaborated with veterinary technicians to ensure smooth workflow during patient visits
- Maintained cleanliness of reception area to create a comfortable environment for clients and their pets
- Coordinated prescription refills between veterinarians, pharmacies, and pet owners as needed
- Performed basic clerical tasks such as filing documents and photocopying records
- Informed pet owners about post-operative care instructions after surgeries or procedures
- Demonstrated strong customer service skills by providing compassionate and empathetic support to clients during difficult times
Guest Experience Specialist
Petco
Rego Park
10.2020 - 07.2021
- Working well in a fast pace busy environment
- Assisting customers and answering any questions or helping with any concerns they might have
- Working the register and answering phone calls
- Handling small animals, reptiles, and aquatic life
- Stocking shelves, training new hires on the register and on the floor
- Cleaning/ recovering the store at the end of the night
Stocker/Sales Associate
Norden Drugs
Flushing
06.2020 - 10.2020
- I kept the shelves stocked, worked the register, and assisted customers when they needed help
- I also assisted with filling medications at the pharmacy part of the business
Education
High School Diploma -
Metropolitan Expeditionary Learning School
06.2019
Skills
- Customer Service
- Cash Handling
- Animal Handling/Care
- Microsoft Office
- Time Management
- Microsoft Outlook
- Phone Etiquette
- Animal Care
- Typing
- Retail Sales
- Animal Restraint
- Multi-line Phone Systems
- Front Desk
- Insurance Verification
Certification
Driver's License
Timeline
Medical Receptionist
Manhasset Dermatology
01.2025 - Current
Veterinary Receptionist
Northshore Animal Hospital
07.2021 - 01.2025
Guest Experience Specialist
Petco
10.2020 - 07.2021
Stocker/Sales Associate
Norden Drugs
06.2020 - 10.2020
High School Diploma -
Metropolitan Expeditionary Learning School