Angelica Delatorre
Dumas,TX
Summary
Dynamic manager with a proven track record at Sazon, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and relationship building, achieving high customer satisfaction. Skilled in decision-making and time management, successfully resolved conflicts and optimized labor costs to drive performance and maintain a safe environment.
Overview
9
9
years of professional experience
Work History
Manager
Sazon
07.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Security Officer
ON-SITE SECURITY PATROL SERVICES LLC
11.2020 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Pawnbroker
Ezepawn
12.2018 - 01.2020
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on any type of items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled over Number daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Organized store shelves to display most attractive inventory.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Assessed quality and value of incoming items and offered customers loans.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Processed new inventory to ready for stocking on sales floor.
- Sold variety of items to over Number daily customers, working to upsell package items and exceed sales goals.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
Cashier
Sazon
07.2016 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Sales Associate
Walmart
04.2016 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Dumas High School
Dumas, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Goal setting
- Relationship building
- Shift scheduling
- Schedule preparation
Languages
Spanish
Full Professional
Timeline
Manager
Sazon
07.2021 - Current
Security Officer
ON-SITE SECURITY PATROL SERVICES LLC
11.2020 - 07.2021
Pawnbroker
Ezepawn
12.2018 - 01.2020
Cashier
Sazon
07.2016 - 10.2018
Sales Associate
Walmart
04.2016 - 02.2018
Dumas High School
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