Angelica Delgado-Quintana
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Employee Experience Coordinator
Circles
02.2023 - Current
- Acted as an onsite point of contact for corporate clients, managing a wide range of requests including travel arrangements, event planning, and personal errands.
- Created compelling marketing materials that showcased services, generating increased interest and engagement with members.
- Demonstrated exceptional time management skills, consistently meeting monthly metrics by completing requests promptly and ensuring satisfaction of all members.
Participant Services Associate
Fidelity Investments
07.2022 - 02.2023
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Research Scientist
University Of New Mexico Health Sciences Center
09.2021 - 07.2022
- Managed multiple grant funded studies and reported directly to the Principal Investigator
- Designed, constructed and implemented research proposals, protocols, and procedures.
- Performed statistical, qualitative, and quantitative analysis.
Substance Abuse Counselor
New Seasons
01.2021 - 08.2021
- Supported and assessed clients struggling with substance use issues and devised strategies based on client needs.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Completed required documentation for continued therapy coverage by insurance companies.
Education
Bachelor of Science - Statistics
University of New Mexico
Albuquerque, NM05.2020
Bachelor of Science - Psychology
University of New Mexico
Albuquerque, NM05.2020
Skills
- Exceptional organizational and time management skills
- Strong interpersonal and communication skills
- Ability to multitask and prioritize effectively in fast-paced environments
- Proficiency in Microsoft Office Suite and other relevant software
- Detail-oriented with focus on delivering high-quality service
- Proven track record of meeting and exceeding performance metrics
Languages
Spanish
Native or Bilingual
Timeline
Employee Experience Coordinator
Circles
02.2023 - Current
Participant Services Associate
Fidelity Investments
07.2022 - 02.2023
Research Scientist
University Of New Mexico Health Sciences Center
09.2021 - 07.2022
Substance Abuse Counselor
New Seasons
01.2021 - 08.2021
Bachelor of Science - Statistics
University of New Mexico
Bachelor of Science - Psychology
University of New Mexico
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