Angelica Duran
Alamosa,CO
Summary
I am a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environments. I have successfully worked as part of a team to reach personal and business goals. I am known for successfully handling escalated customer support issues. Along with being friendly and efficient, I am devoted to maximizing customer satisfaction with exceptional service and support.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Blue Cross and Blue Shield
Alamosa, Colorado
02.2024 - 10.2024
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Processed appeals on denied or overpaid claims.
- Identified trends in denied claims and recommended process improvements.
- Responded to customer inquiries regarding enrollment processes in a timely manner.
Customer Service Associate
Friday Health Plans
Alamosa, Colorado
01.2022 - 01.2024
- Following up with insured individuals regarding premiums and deductible payments.
- Coordinated with other departments to assist, clarify, and distribute reports.
- Monitored insurance claims to ensure they were settled equitably for both the client and the insured.
- Answered inbound customer service calls and provider requests or inquiries concerning services, products, billings, claims, appeals, and report service problems.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
Dietary Service Aide
San Luis Valley Care Center
Alamosa, Colorado
01.2020 - 01.2022
- Specialized in preparing a diverse array of food.
- Monitoring resident dietary needs.
- Handled residence's nutritional needs.
- Greeted customers and provided assistance with inquiries.
- Assisted in the preparation of customer orders, including stocking shelves and gathering items.
- Provided excellent customer service by answering questions and addressing complaints in a timely manner.
Administrative Clerk
Sunset Inn
Alamosa, Colorado
01.2017 - 01.2020
- Managed product transactions.
- Track weekly product inventory.
- Serviced customers via phone and online bookings.
- Resolved customer conflict.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Organized and maintained filing systems both electronically and manually.
Education
High School Diploma -
North Conejos School District
Alamosa, CO05-2015
Cosmetology, Barber/Styling -
Trinidad State Junior College
Alamosa, CO12-2018
Skills
- Microsoft Office
- Sales
- Customer Support
- Transferable skills
- Appointment Scheduling
- Time Management
- Verbal Communication
- Team Collaboration
- Customer Service
- Product Management
- Monitoring security
- Product and service solutions
- Product Knowledge
- Inventory Control
- Guest Services
- Complaint escalation
- Cross-Functional Team Collaboration
- Quality Assurance
Timeline
Customer Service Associate
Blue Cross and Blue Shield
02.2024 - 10.2024
Customer Service Associate
Friday Health Plans
01.2022 - 01.2024
Dietary Service Aide
San Luis Valley Care Center
01.2020 - 01.2022
Administrative Clerk
Sunset Inn
01.2017 - 01.2020
High School Diploma -
North Conejos School District
Cosmetology, Barber/Styling -
Trinidad State Junior College