Jacoreya Garvin
Jacksonville,FL
Summary
Dedicated Customer Service Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
7
7
years of professional experience
Work History
Member Contact Center Representative
Florida Blue (Blue Cross and Blue Shield of Florida)
08.2019 - 09.2025
- Handled high call volumes while ensuring prompt, accurate responses to member inquiries.
- Investigated and resolved insurance claims in compliance with HIPAA standards.
- Educated members on plan benefits, enhancing satisfaction and retention.
- Streamlined call routing processes to improve response time and service quality.
- Analyzed CRM reports to identify inefficiencies and improve claim approval rates.
Medicine Technician
Discovery Village at Deerwood
05.2023 - 2024
- Administer medications accurately following established protocols.
- Monitor patient vital signs and report changes to nursing staff.
- Maintain inventory of medical supplies and equipment for optimal operations.
- Train junior technicians on medication administration procedures and safety standards.
- Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
Debt Collector
ERC
11.2018 - 07.2019
- Negotiated payment arrangements to meet and exceed collection goals.
- Engaged with clients to secure payments on delinquent accounts.
- Drafted and issued payment demand communications.
- Resolved billing disputes through detailed investigation, reducing delinquencies.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05-2013
Skills
- Microsoft Word
- Excel
- CRM
- NICE
- Microsoft Teams
- Customer Service
- Multitasking
- Organizational Skills
- Typing 25 wpm
- Time Management
- Problem Solving
- Performance Metrics
- Payment Processing
- Compliance Monitoring
- Claim Analysis
- Claim Processing
- Call handling
- Complaint resolution
Timeline
Medicine Technician
Discovery Village at Deerwood
05.2023 - 2024
Member Contact Center Representative
Florida Blue (Blue Cross and Blue Shield of Florida)
08.2019 - 09.2025
Debt Collector
ERC
11.2018 - 07.2019
High School Diploma -
Andrew Jackson High School
CORE COMPETENCIES
- Customer Service
- Claims Management
- CRM Systems
- Data Entry
- Communication Skills
- Problem Solving
- Time Management
- Payment Processing
- HIPAA Compliance
- Multitasking