Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Daniel Ramirez Lopez

Summary

Ambitious and dedicated customer service professional with a proven track record in managing high call volumes and effectively resolving customer issues. Recognized for reliability and adaptability in fast-paced environments, consistently collaborating with team members to achieve common goals. Expertise in conflict resolution and a strong commitment to maintaining high levels of customer satisfaction make this individual a valuable asset to any organization. Passionate about contributing to team success while enhancing the overall customer experience.

Overview

5
5
years of professional experience

Work History

Member Contact Center Representative

TEKsystems
04.2025 - 07.2025
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.

Package Handler

UPS
09.2024 - 12.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Kitchen

Acapulco Fresh Mexican Grill
01.2021 - 01.2023
  • Taking Inventory
  • Placing High Volume Inventory Orders
  • Dish Washing
  • Drink Restocking
  • Carrying 50+ lbs
  • Food Preparation
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Southridge High School
06-2024

Skills

  • Organized
  • Punctual
  • Technical Proficiency
  • Problem Solving
  • Call handling
  • Complaint resolution
  • Customer service
  • Inbound phone calls
  • Gathering information
  • Payment processing

LANGUAGES

English
Spanish

Timeline

Member Contact Center Representative

TEKsystems
04.2025 - 07.2025

Package Handler

UPS
09.2024 - 12.2024

Kitchen

Acapulco Fresh Mexican Grill
01.2021 - 01.2023

High School Diploma -

Southridge High School

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Daniel Ramirez Lopez