Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valene Deulen

Washougal,WA

Summary

Successful Customer Service Representative with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

11
11
years of professional experience

Work History

Member Contact Center Representative

IQ Credit Union
Vancouver , Washington
06.2016 - Current
    • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
    • Resolved concerns with products or services to help with retention and drive sales.
    • Educated customers on company systems, form completion and access to services.
    • Used consultative sales approach to understand customer needs and recommend relevant offerings.
    • Engaged in learning and development opportunities to promote continued performance improvement.

Member Advisor

IQ Credit Union
Portland, Oregon
11.2020 - 02.2021
    • Resolved concerns with products or services to help with retention and drive sales.
    • Researched and rapidly resolved client conflicts to maintain key accounts.
    • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
    • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
    • Described product highlights and benefits to help guide purchasing decisions.
    • Recommended loan approvals and denials based on customer loan application reviews.
    • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
    • Submitted loan applications to underwriter for verification and recommendations.
    • Maintained strict confidentiality of bank records and client information.

Operations Supervisor

Victoria's Secret & PINK
Vancouver, Washington
02.2014 - 06.2016
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Analyzed department metrics and performance and reported findings to management
  • Improved sales through motivating associates with brand quality and knowledge, and created a team oriented environment.
  • I was the second highest ranking manager with sales in June, ranging on average 26% above trend.

Nordstrom Sales Associate

Nordstrom
Clackamas, Oregon
06.2013 - 11.2013
    • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
    • Provided positive first impressions to welcome existing, new and potential customers.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Engaged with customers to effectively build rapport and lasting relationships.

Swim Instructor

LaCamas Swim And Sport
Camas, Washington
02.2011 - 06.2013
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Used teaching aids such as kickboards, diving rings and fins correctly to teach students.

Education

High School Diploma -

Washougal High School
Washougal Washington
06.2013

Skills

  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Understanding Customer Needs

Timeline

Member Advisor

IQ Credit Union
11.2020 - 02.2021

Member Contact Center Representative

IQ Credit Union
06.2016 - Current

Operations Supervisor

Victoria's Secret & PINK
02.2014 - 06.2016

Nordstrom Sales Associate

Nordstrom
06.2013 - 11.2013

Swim Instructor

LaCamas Swim And Sport
02.2011 - 06.2013

High School Diploma -

Washougal High School
Valene Deulen