Angelica Duran
Hemet,CA
Summary
Dynamic Shift Leader with 5 years of experience at Juice It Up! and Sonic, excelling in team leadership and customer service management. Proven track record in boosting sales through effective upselling and resolving customer issues promptly. Committed to maintaining high standards and fostering a positive workplace culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader Barista
Juice It Up! (3 Years)
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader Barista
Sonic (2 Years)
01.2020 - 01.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Kinesiology
Mt. San Jacinto College
San Jacinto, CA01-2027
High School Diploma -
San Jacinto High School
01-2020
Skills
- Team leadership
- Strong verbal and written communication
- Customer service management
- Sales and upselling
- Professional appearance
- Sales expertise
Certification
Food Handlers Exp. 2027
BLS / CRP Exp. 2026
Languages
Spanish
Full Professional
Timeline
Shift Leader Barista
Juice It Up! (3 Years)
01.2022 - Current
Shift Leader Barista
Sonic (2 Years)
01.2020 - 01.2022
Kinesiology
Mt. San Jacinto College
High School Diploma -
San Jacinto High School
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