Angelica Feliciano
Belvidere,IL
Summary
Sales manager with a proven track record in building client relationships and negotiating contracts that drive significant sales growth. Expertise in leading teams to surpass performance targets through the implementation of effective sales strategies. Skilled in identifying market opportunities and improving customer satisfaction with customized solutions.
Overview
18
18
years of professional experience
Work History
Sales Representative
Pro Star Construction
Elgin, Illinois
04.2024 - Current
- Presented product offerings effectively to prospective customers.
- Cultivated client relationships to identify and tailor solutions for construction needs.
- Conducted market research to uncover and pursue new sales opportunities in construction industry.
- Collaborated with project managers to ensure effective client communication and service delivery.
- Negotiated contracts and pricing terms to enhance client satisfaction.
- Utilized CRM software to track leads and streamline management of customer interactions.
- Attended industry events to network and promote Pro Star Construction services.
- Maintained accurate records of all sales activities and prospecting efforts.
Store Manager
Kirklands Home Goods
Rockford, Illinois
10.2022 - 02.2024
- Oversaw daily retail operations, ensuring seamless inventory management and exceptional customer service.
- Trained and mentored staff to elevate customer service standards.
- Coordinated employee schedules to ensure adequate staffing during peak periods.
- Maintained optimal stock levels through effective inventory management.
- Designed visual merchandising strategies that elevated product presentation and attracted customer interest.
- Evaluated sales trends to optimize merchandising tactics, enhancing customer engagement and sales performance.
- Fostered strong relationships with team members to promote collaboration.
Store Sales Manager
Carters Oshkosh
Rockford , IL
03.2020 - 09.2022
- Established culture of friendly competition, maintaining top morale and motivating individuals to surpass goals.
- Monitored and implemented corporate programs, leading store to rank among top performers in sales territory-wide.
- Engaged and motivated team of 10+ sales representatives to consistently achieve individual and store goals.
- Developed and implemented strategic merchandising plans, enhancing revenue generation and maintaining payroll within budget.
- Analyzed business trends to determine shortfalls and develop performance improvement plans.
- Increased company credit card sales 220% by implementing rewards program for top-performing sales associates.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Executed daily, weekly and monthly floor plan changes, contributing to improved profitability.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
Loan Officer Assistant
Security Finance, Financial Services
Belvidere, IL
05.2019 - 06.2020
- Met with borrowers to take applications, distribute disclosures, order and review title commitments, and execute follow-up through closing to confirm all requirements were met.
- Ordered, prepared and verified loan documents to ensure compliance and timely closure without last-minute issues.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Conducted administrative tasks including creating status reports on loans in progress and photocopying loan documents.
- Answered incoming calls to provide information on branch, products and services, enhancing customer understanding and satisfaction.
Assistant Store Manager
Carters Oshkosh
Algonquin, IL
01.2008 - 05.2019
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Coached and developed store associates through structured training and regular feedback to enhance skills and performance.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Analyzed monthly sales and performance reports to inform operational planning and guide strategic decisions.
- Compiled inventory and sales records to generate reports for management and budget departments.
Education
High School Diploma -
J. Sterling Morton West High School
Berwyn, IL06-1998
Skills
- Recruiting and hiring
- Sales reporting
- Sales techniques
- Sales forecasting
- Leadership skills
- Relationship building
- Inventory management
- Excel expertise
- Customer service
- Schedule management
- Self-starter
- Problem solving
- Team collaboration
- Microsoft Office proficiency
- Time management
Education and Training
other
Languages
Spanish
Languages
Spanish
Professional
Timeline
Sales Representative
Pro Star Construction
04.2024 - Current
Store Manager
Kirklands Home Goods
10.2022 - 02.2024
Store Sales Manager
Carters Oshkosh
03.2020 - 09.2022
Loan Officer Assistant
Security Finance, Financial Services
05.2019 - 06.2020
Assistant Store Manager
Carters Oshkosh
01.2008 - 05.2019
High School Diploma -
J. Sterling Morton West High School