Angelica Tirado
Colorado Springs,CO
Summary
Results-driven customer service expert with a proven track record in improving customer satisfaction and loyalty through effective problem-solving and team leadership. Bilingual in Spanish, adept at using CRM software to optimize customer experiences and streamline service delivery.
Overview
16
16
years of professional experience
Work History
Sales Associate
Ay Vape & Smoke
Colorado Springs, Colorado
01.2026 - Current
- Educated customers on product features and usage for informed purchases.
- Assisted customers in selecting products and answering inquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized product displays effectively.
Customer Service Representative
Florida Dental Benefits
Miami, Florida
02.2023 - 05.2025
- Handle phone calls from patients, dental offices, and other insurance providers, providing information and assistance.
- Communicated with dental offices to provide information and resolve issues, facilitating efficient claim processing.
- Resolved discrepancies and issues related to insurance claims or coverage to ensure accurate processing.
- Coordinated booking and rescheduling of patient appointments based on insurance coverage and availability.
Customer Service Representative
DentaQuest
Miami, Florida
09.2019 - 01.2023
- Managed high call volume and assisted customers with dental benefits inquiries and claims processing.
- Documented, researched, and resolved customer service issues, enhancing customer satisfaction.
- Educated clients on coverage options and policy details for dental services, facilitating informed decision-making.
- Upheld privacy and security requirements established by HIPAA to ensure compliance and protect customer information.
Customer Service Lead
Capillus
Miami, Florida
07.2017 - 08.2019
- Led customer service team to improve client satisfaction through targeted support initiatives.
- Managed escalated customer inquiries to achieve prompt resolution and maintain service quality.
- Trained staff on product knowledge and effective communication techniques.
- Processed customer orders and applications to ensure timely fulfillment and accuracy.
Customer Service Call Center
Renovations Property Management
Miami, Florida
01.2015 - 06.2017
- Responded to customer inquiries with accurate information, enhancing customer understanding and satisfaction.
- Resolved customer complaints directly, ensuring satisfaction and verifying resolution quality.
- Maintained up-to-date owner/tenant and unit information in housing database, ensuring data accuracy for effective service delivery.
- Reviewed completed applications and assessed household information.
Front Desk Agent
Best Miami Hotel
Miami, Florida
02.2011 - 11.2014
- Handled guest inquiries and resolved issues promptly, contributing to overall guest satisfaction.
- Welcomed guests on arrival, providing information on room types and availability to facilitate informed decisions.
- Maintained extensive knowledge of hotel amenities and services, enabling effective recommendations to guests. of the hotel and provided driving or walking directions to guest to local destination.
- Processed payments and maintained accurate billing records for guests.
Education
HIgh School Dipolma -
Miami Killian Senior High
Miami, FL01-2010
Skills
- 13 years of Customer Service
- Software proficiency
- Professional phone etiquette
- Attention to detail
- Bilingual Communication
- Adaptability
- Active listening
- Problem solving
- Dependable and responsible
Timeline
Sales Associate
Ay Vape & Smoke
01.2026 - Current
Customer Service Representative
Florida Dental Benefits
02.2023 - 05.2025
Customer Service Representative
DentaQuest
09.2019 - 01.2023
Customer Service Lead
Capillus
07.2017 - 08.2019
Customer Service Call Center
Renovations Property Management
01.2015 - 06.2017
Front Desk Agent
Best Miami Hotel
02.2011 - 11.2014
HIgh School Dipolma -
Miami Killian Senior High