Angelica Fowler
Summary
Driven college student with over 5+ years of work experience in hospitality. Skilled in problem-solving, multitasking, and providing exceptional customer service. Recognized for ability to take leadership and maintain composure and efficiency during situations. Proficient in Microsoft and Google applications, with a talent for building lasting customer relationships resulting in high satisfaction ratings and repeat business. Committed to delivering exceptional results in any role, with a passion for continuous learning and a diverse skill set to contribute towards achieving company objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Snooze AM Eatery
09.2022 - 02.2023
- High-volume server sales; averaged $1,500 in food sales per day (5-hour shifts).
- Delivered exceptional, friendly and fast service to guests in a 24-person section.
- Served hundreds of customers per day, up to 30 at the same time.
- Trained an average of 2 new employees per month.
Receptionist/Hostess
Panevino Italian Grille & Deli Cafe
01.2022 - 07.2022
- Executed a guest-first service approach that resulted in personal positive online reviews mentioning my name, contributing to the branch's reputation.
- Greeted and managed restaurant seating for approximately 150-200 guests per shift, ensuring guest satisfaction and streamlining wait times by 20%.
- Coordinated large party reservations, ensuring seamless service for groups up to 50 people and enhancing overall event satisfaction.
- Excelled in a team-oriented environment, frequently receiving positive feedback from peers and management for collaborative work habits and contributing to a cohesive front-of-house team.
Fine Dining Server/Hostess
Mercato Della Pescheria - The Venetian Hotel
05.2021 - 10.2021
- Expertly balanced multiple roles, including server and host, at Mercato, accommodating over 200 guests per shift while maintaining high customer service standards.
- Documented serving an average of 50 customers per shift, highlighting an ability to handle high volumes of customers efficiently.
- Curated a personalized dining experience for celebrities and high-net-worth individuals, ensuring strict confidentiality and privacy.
- Mastered the use of advanced reservation software to efficiently manage bookings and reduce overbooking incidents by 90%.
Server
Los Prados Golf & Country Club
03.2017 - 05.2020
- Expertly balanced multiple roles, including server, hostess, busser, Banquet bartender and server, take out delivery, and dishwasher, at Los Prados, accommodating over 200 guests per shift while maintaining high customer service standards.
- Led a section of 10+ tables, efficiently prioritizing tasks which resulted in a 15% increased in table turnover during high volume hours.
- Trained and mentored 5 new waitstaff members, ensuring consistent service quality and adherence to restaurant standards.
- Collaborated with the management team to assist with the planning and coordination of events.
Hostess/Cashier
Squeeze Inn Breakfast
05.2016 - 10.2016
- Assigned more than 100 customers per day to tables while providing each server with the proper number of guests in each section.
- Participated in staff training workshops, improving the service delivery process and team collaboration.
- Executed 100% of cash and credit card transactions, ensuring that the transaction totals matched the recorded receipt totals.
- Designed and maintained an organized seating chart, which maximized space usage and decreased guest wait time by 15 minutes.
Education
Associate of Arts -
College of Southern Nevada
Las Vegas, NV12.2020
Skills
- Menu Memorization
- Staff Training
- Strong multitasking
- Customer Service
- Problem-Solving
- POS system operations
Certification
- Food Handler Certification
- Nevada Alcohol awareness card
Timeline
Server
Snooze AM Eatery
09.2022 - 02.2023
Receptionist/Hostess
Panevino Italian Grille & Deli Cafe
01.2022 - 07.2022
Fine Dining Server/Hostess
Mercato Della Pescheria - The Venetian Hotel
05.2021 - 10.2021
Server
Los Prados Golf & Country Club
03.2017 - 05.2020
Hostess/Cashier
Squeeze Inn Breakfast
05.2016 - 10.2016
Associate of Arts -
College of Southern Nevada