Angelica Frazee
Riverside,CA
Summary
Dynamic and results-oriented professional with a proven track record at Loma Linda Market, excelling in operational efficiency and customer service. Leveraged merchandising strategies and excellent communication to enhance customer satisfaction and achieve sales targets. Skilled in stock replenishment and task delegation, demonstrating a commitment to retail management excellence and team leadership.
Overview
13
13
years of professional experience
Work History
Produce Supervisor
Loma Linda Market
2019.05 - Current
- Generated signage for produce goods and performed price check functions.
- Reduced food waste by monitoring expiration dates and implementing proper storage techniques.
- Achieved sales targets through effective merchandising strategies and promotional activities.
- Maintained a clean and organized department, adhering to sanitation guidelines and company policies..
- Rotated produce on sales floor to guarantee optimal freshness and variety.
- Increased customer satisfaction with exceptional service and attention to detail in produce displays.
- Assisted customers with produce questions.
- Selected items for specials and marked down items to reduce losses.
Bookseller
Barnes & Noble
2016.02 - 2019.05
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
Cashier
Disneyland Resort
2013.10 - 2015.02
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sandwich Artist
SUBWAY®Restaurants
2012.01 - 2013.10
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
N/A - RNA
Riverside Community College
Riverside, CADiploma -
Rubidoux High School
Rubdioux, CA05.2012
Skills
Task Delegation
Stock replenishment
Merchandising Strategies
Ordering Supplies
Customer Service
Retail management experience
Produce washing
Operational Efficiency
Excellent Communication
Timeline
Produce Supervisor
Loma Linda Market
2019.05 - Current
Bookseller
Barnes & Noble
2016.02 - 2019.05
Cashier
Disneyland Resort
2013.10 - 2015.02
Sandwich Artist
SUBWAY®Restaurants
2012.01 - 2013.10
N/A - RNA
Riverside Community College
Diploma -
Rubidoux High School