Angelica Gallardo
Von Ormy,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Substitute Teacher
South San Antonio Independent School District
San Antonio, TX
09.2022 - Current
- Ensured that each student had access to appropriate materials and resources.
- Monitored student progress throughout the day.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Created an environment conducive to learning while managing challenging behaviors.
- Encouraged positive behavior among students through effective communication techniques.
Secretary
Rios Enterprises, INC.
Poteet, TX
08.2017 - 07.2022
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the Office Manager and other staff members.
- Prepared expense reports in accordance with company policies and procedures.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
Prior Authorization Representative
CVS/caremark
Richardson, TX
01.2013 - 05.2013
- Provided timely feedback to physicians regarding authorization status.
- Processed appeals for denials in accordance with established procedures.
- Advised healthcare professionals on proper coding practices that meet requirements of payers.
- Reviewed prior authorization requests for completeness and accuracy.
- Submitted prior authorization requests electronically or by phone to payers.
Pharmacy Technician
CVS Pharmacy
McKinney, TX
03.2005 - 08.2007
- Received payment from customers and processed credit card transactions when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Secretary
CJ Talent Agency
Pote, TX
01.1999 - 12.2001
- Updated contact lists on a regular basis; created new contacts as needed.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
Pharmacy Technician
Southern Careers Institute Inc
San Antonio, TX12-2003
High School Diploma -
South San Antonio High School
San Antonio, TX05-1994
Skills
- Attention to Detail
- Reliability
- MS Office
- Records Management
- Adaptable
- Discipline
- Time Management
Languages
Spanish
Professional
Timeline
Substitute Teacher
South San Antonio Independent School District
09.2022 - Current
Secretary
Rios Enterprises, INC.
08.2017 - 07.2022
Prior Authorization Representative
CVS/caremark
01.2013 - 05.2013
Pharmacy Technician
CVS Pharmacy
03.2005 - 08.2007
Secretary
CJ Talent Agency
01.1999 - 12.2001
Pharmacy Technician
Southern Careers Institute Inc
High School Diploma -
South San Antonio High School
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