VALERIE ARREDONDO
Alice
Summary
Customer-oriented professional with over 10 years of experience in healthcare, finance, education, and call centers. Expertise in building relationships, resolving issues, and managing high-volume communications. Committed to creating positive experiences and exceeding customer expectations through effective communication and meticulous record-keeping.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Substitute Teacher
St. Elizabeth School
08.2021 - Current
- Facilitated communication among students, staff, and administrators to enhance learning environment.
- Adapted to changing environments and procedures to maintain classroom continuity and student engagement.
- Maintain accurate documentation and reports.
- Provided training and mentorship to staff, fostering professional development and collaboration.
Customer Advocate II
Concentrix
10.2024 - 01.2025
- Delivered exceptional customer support in a high-volume call center environment.
- Resolved customer concerns while maintaining high customer satisfaction.
- Built rapport through active listening, empathy, and clear communication.
- Maintained accurate customer records and detailed case documentation.
- Consistently met quality, productivity, and customer service goals.
Bookkeeping / Payroll
Royal Management
09.2015 - 12.2015
- Maintained accurate payroll and financial records.
- Processed payroll information with attention to detail and confidentiality.
- Ensured record accuracy and compliance.
Member Service Representative II
Gulf Coast Federal Credit Union
05.2009 - 08.2013
- Provided personalized service in person, by phone, and through email.
- Assisted members with account needs and problem resolution.
- Built strong customer relationships through trust and service.
- Achieved sales goals through needs-based recommendations.
Office Assistant
Saldivar Home Health
09.2008 - 05.2009
- Answered phones and greeted clients professionally.
- Scheduled appointments and assisted with intake paperwork.
- Maintained organized confidential records.
- Supported daily office operations.
Bank Teller / Customer Service
IBC Bank
09.2007 - 08.2008
- Assisted customers with account services and product information.
- Provided account services and product information to enhance customer understanding and satisfaction.
- Achieved sales and service goals by delivering exceptional customer care.
Education
Bachelor of Science - Psychology, Media & Digital Technology
University of Phoenix
Registered Dental Assistant -
Concorde Career College
San Antonio, TX 06.2014 - 02.2015
High School Diploma -
Ben Bolt–Palito Blanco High School
Skills
- Classroom Management
- Student Assessment
- Student Engagement
- Conflict resolution
- Conflict Mediation
- Active listening
- Customer Service Excellence
- Appointment scheduling
- Data accuracy
- Computer Systems & Office Software
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Attention to Detail
- Attention to Detail
Timeline
Customer Advocate II
Concentrix
10.2024 - 01.2025
Substitute Teacher
St. Elizabeth School
08.2021 - Current
Bookkeeping / Payroll
Royal Management
09.2015 - 12.2015
Registered Dental Assistant -
Concorde Career College
06.2014 - 02.2015
Member Service Representative II
Gulf Coast Federal Credit Union
05.2009 - 08.2013
Office Assistant
Saldivar Home Health
09.2008 - 05.2009
Bank Teller / Customer Service
IBC Bank
09.2007 - 08.2008
Bachelor of Science - Psychology, Media & Digital Technology
University of Phoenix
High School Diploma -
Ben Bolt–Palito Blanco High School