Ricardo Juarez
Wittmann,AZ
Summary
Dedicated and hardworking supervisor with proven experience in environmental services, custodial management, and team leadership. Skilled in scheduling, training, and operational oversight to ensure safe, clean, and efficient facilities. Strong communicator with the ability to resolve conflicts, handle upset guests with professionalism, and maintain a positive environment under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EVS Supervisor
Desert Diamond Casino
08.2024 - Current
- Supervise daily operations of the Environmental Services team to maintain a clean, safe, and welcoming environment for all guests and employees.
- Manage scheduling, timekeeping, and shift coverage to optimize staffing and reduce overtime costs.
- Train, coach, and mentor new hires and existing staff on safety standards, cleaning procedures, and equipment use.
- Conduct inspections to ensure compliance with company policies, health codes, and safety regulations.
- Respond promptly to department requests, guest concerns, and emergency situations.
- Professionally handle and de-escalate situations with upset guests to ensure satisfaction and maintain casino standards.
- Maintain inventory and supply levels; coordinate with vendors to ensure timely ordering and delivery.
- Prepare and submit reports on property damage, incidents, and team performance to management.
- Implement process improvements that increased efficiency and reduced waste in custodial operations.
Packer / Stacker / Sealer
Miedema Produce
Surprise, AZ
06.2019 - 07.2021
- Packaged, sealed, and stacked produce to meet production goals.
- Ensured accuracy, efficiency, and quality standards in warehouse operations.
- Worked collaboratively with team members to maintain productivity during peak seasons.
Education
High School Diploma -
Willow Canyon High School
Skills
- Leadership & Staff Supervision
- Conflict Resolution
- Guest Relations
- Scheduling & Workforce Planning
- Environmental & Custodial Services
- Safety Compliance & Inspections
- Inventory Management
- Vendor Relations
- Floor Care
- Carpet Cleaning
- Warehouse Operations
- Logistics Operations
Certification
Valid Driver's License
Additional Information
Strong multitasking abilities; able to handle high-pressure situations., Dedicated to professional growth and learning new skills.
Timeline
EVS Supervisor
Desert Diamond Casino
08.2024 - Current
Packer / Stacker / Sealer
Miedema Produce
06.2019 - 07.2021
High School Diploma -
Willow Canyon High School