Angelica Gonzalez
Madera,California
Summary
Professional Tax Preparer with four years of experience preparing and reviewing individual and business tax returns while ensuring accurate reporting and the application of eligible deductions. Additionally, experienced in front-desk and receptionist operations, with three years of providing exceptional customer service, assisting clients, managing inquiries, coordinating administrative tasks, and maintaining organized records. Skilled in processing international wire transfers, overseeing DMV transactions, and conducting quarterly inventory audits to maintain accuracy and compliance. Detail-oriented and dependable professional with strong organizational, financial, customer service, and administrative skills.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Tax Preparer
Master Tax Solutions - Business Accounting
Madera, CA
10.2023 - Current
- Educated clients on tax obligations and identified deductions to optimize tax benefits.
- Prepared individual tax returns using industry-standard software for accurate reporting.
- Organized client records and documentation to streamline processing and improve efficiency.
- Partnered with team members to resolve client inquiries and enhance overall satisfaction.
Head DMV Coordinator
Rincon Norteno
Madera, CA
08.2023 - Current
- Led and oversaw all DMV department operations, ensuring accurate and timely processing of DMV-related transactions.
- Reconciled weekly DMV transaction funds, maintaining accurate payment records to uphold financial integrity.
- Supported clients with registration renewals and title name transfers.
- Entered and organized DMV transaction data in Excel to track processed transactions.
- Managed inventory relationships to ensure timely service delivery and quality supplies.
International Wire Transfer Specialist
Rincon Norteno
Madera, California
06.2023 - Current
- Processed international wire transfers to Mexico and other Latin American countries.
- Performed end-of-shift reconciliation of wire transactions, ensuring transaction totals balanced accurately with system records and resolving discrepancies as needed.
- Handled large volumes of cash while maintaining accurate cash counts, records, and strict security procedures.
- Provided exceptional customer service by addressing customer needs, answering questions, and resolving issues professionally and efficiently.
Receptionist
Master Tax Solutions - Small Business Accounting
Madera, California
06.2023 - Current
- Managed appointment scheduling for tax consultations and meetings.
- Assisted with client document collection and organization for tax preparation.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
(In Progress) - Business Administration
Fresno City College
Fresno, CA09-2026
High School Diploma -
Matilda Torres High School
Madera, CASkills
- Inventory management
- Financial reporting
- Data management
- Client support
- Team collaboration
- Bilingual communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- City of Madera Certificate of Recognition-Santos Garcia, Mayor
- Seal of Biliteracy
- The President's Volunteer Service Award
- Barbara James Service Award
Timeline
Tax Preparer
Master Tax Solutions - Business Accounting
10.2023 - Current
Head DMV Coordinator
Rincon Norteno
08.2023 - Current
International Wire Transfer Specialist
Rincon Norteno
06.2023 - Current
Receptionist
Master Tax Solutions - Small Business Accounting
06.2023 - Current
(In Progress) - Business Administration
Fresno City College
High School Diploma -
Matilda Torres High School