Jorge Zamora
Whittier,CA
Summary
Versatile professional experienced in office administration, tax preparation, and customer service. Combines strong organizational skills with effective team supervision to foster a collaborative environment. Adept at managing multiple tasks while ensuring compliance and operational standards are met.
Overview
16
16
years of professional experience
Work History
Tax Preparer
Americana Tax Planning
01.2021 - Current
- Prepared individual and business tax returns using advanced tax software.
- Collaborated with team members to enhance efficiency of tax preparation processes.
- Addressed customer inquiries regarding taxes and filing status, ensuring clear understanding and compliance.
- Reviewed client documentation for completeness and compliance with tax regulations.
- Assisted clients in gathering necessary financial records for tax preparation.
- Maintained up-to-date knowledge of tax laws and changes affecting clients' returns.
- Assisted customers with any questions they had about their taxes or filing status.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
Office Manager
City Fare Inc.
05.2018 - Current
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated schedules and meetings for team members and executives to optimize time management.
- Supervised staff members, organized schedules and delegated tasks.
- Trained new staff on office protocols and software usage.
- Maintained filing systems and organized documents for easy access.
- Facilitated communication between departments to enhance collaboration.
- Oversaw inventory management and ordered supplies to maintain stock levels.
- Assisted in budget preparation and tracked office activity expenses.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Organized company events including holiday parties, team building activities .
Airport Sign-in Agent
Asiana Airlines
LAX
04.2025 - 01.2026
- Assisted passengers with ticketing and check-in procedures, ensuring smooth travel experience.
- Managed luggage handling, ensuring timely delivery and minimizing passenger wait times.
- Collaborated with team members to resolve passenger inquiries, enhancing overall customer satisfaction.
- Processed special requests for passengers with unique needs or requirements.
- Provided exceptional customer service during delays and cancellations.
- Knowledge with AMADEUS software.
- Document Verification for travel
Sue Chef
Velvet Margarita Cantina
04.2013 - 04.2018
- Oversaw daily kitchen operations, maintaining high food quality standards.
- Plated food per restaurant artistic guidelines, enhancing visual appeal.
- Collaborated with front-of-house staff to facilitate timely service delivery.
- Maintained cleanliness and organization of kitchen equipment and workspaces.
Field Operative for Water Proofing & Coatings Department
Sanders & Wohrman LLP
06.2010 - 01.2013
- Operated machinery, contributing to seamless workflow and compliance with production requirements.
- Managed multiple tasks simultaneously, ensuring precision and adherence to production standards.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Followed company policies for safety and compliance in operations.
- Collaborated with team members to consistently achieve daily operational targets.
Education
High School -
LAUSD / USC MaST High School
Los Angeles, CASkills
- Office Administration
- Administration
- Project Coordination
- Inventory Management
- Time Management
- Problem-solving
- Leadership skills
- Communication
- Interpersonal Communication
- Team Work
- Customer Service
- Attention to Detail
References
Available upon request.
Timeline
Airport Sign-in Agent
Asiana Airlines
04.2025 - 01.2026
Tax Preparer
Americana Tax Planning
01.2021 - Current
Office Manager
City Fare Inc.
05.2018 - Current
Sue Chef
Velvet Margarita Cantina
04.2013 - 04.2018
Field Operative for Water Proofing & Coatings Department
Sanders & Wohrman LLP
06.2010 - 01.2013
High School -
LAUSD / USC MaST High School