Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELICA GOREE

MARION,AL

Summary

Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.

Overview

12
12
years of professional experience

Work History

Customer Service Advocate | Healthcare Advocate

Everise
01.2015 - 06.2025
  • Accurately enter patient information and appointment details into the scheduling system 100 or more times a day
  • Maintain accurate records of all interactions and transactions in regard to patients 30 or more time
  • Provided courteous and professional service to patients by ensuring they were always straight

Sales/Customer Service/Service Advocate

VXI Global Solutions
02.2014 - 10.2025
  • Delivered exception customer service by actively listening to customers’ concerns, questions, issues and more
  • Diagnosed and resolved hardware/software problems on smartphones, ipads, macbooksor more times a day and more 100
  • Guided customers through step-by-step troubleshooting processes and resolved technical issues
  • Identified and escalated critical issues, product defects and more
  • Handled inbound/outbound calls and scheduled appointments for over 200 or more people

Education

High School -

Francis Marion High School
05.2015

Bachelor of Science - Computer Software Technology

University of Arkansas Global Campus

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy
01.2020

Skills

  • Written/Verbal Skills
  • Problem Solving Skills
  • Technical Skills
  • Excellent Flexibility
  • MS Office Suite
  • Customer Service Oriented
  • Computer Proficiency
  • Time Management
  • Basic Troubleshooting
  • Call center experience
  • Data entry
  • Computer proficiency

Timeline

Customer Service Advocate | Healthcare Advocate

Everise
01.2015 - 06.2025

Sales/Customer Service/Service Advocate

VXI Global Solutions
02.2014 - 10.2025

Bachelor of Science - Computer Software Technology

University of Arkansas Global Campus

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy

High School -

Francis Marion High School