Angelica Gracia
Bridgewater,MA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
Work History
Medical Practice Administrative Assistant
Health Imperatives
Brockton, Massachusetts
05.2022 - Current
- Answer a high volume of inbound calls in a call center environment
- Entering accurate patient demographic, medical and insurance information into the electronic health and record systems
- Greets callers in an enthusiastic manner always providing exceptional customer service and a positive attitude
- Responsible for the scheduling, rescheduling and cancellation of all appointments
- Call patients regarding any missed or due appointments
- Ensures confidentiality of patient information
- Provide timely responses to all inquiries (verbal and written) regarding patient accounts
- Insurance verification for a total of seven medical sites daily
- Documents medical claims actions by completing forms, reports, logs and records
- Ensures legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations
- Analyzed individual clinic visit for each patient and submitted billing claims depending on visit type
- Actively maintained a current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third-party requirements regarding billing
- Responded to inquiries from patients, doctors, customers, and insurance companies
- Scanned medical charts at various medical facilities
- Submitted lab reports into patient's charts via Electronic Laboratory Reporting from the Department of Public Health of Massachusetts
- Sent out medical records to various hospitals and clinics for patient's outgoing request
- Scanned in daily billing reports to patient's medical profile according to their visit and site they were seen in
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Office Coordinator
Neptune Cremation Services
Weymouth, Massachusetts
03.2021 - 05.2022
- Served as the point of contact for business partners and customers averaging at over 30 interactions per day
- Process customers payments for contracts through HMIS
- Responded to customers pre-need and at-need inquires
- Prepared goodie bags for nursing homes and hospitals in order to market the company and gain more customers to have them pre plan cremation services
- Played a fundamental part in ensuring that the office operations ran smoothly every day
- Produced and maintained same day checks, trust claims and bank records
- Use of SOX compliance software to reconcile daily, weekly and monthly reports
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
Patient Access Coordinator
The Dimock Center
Roxbury, Massachusetts
08.2016 - 03.2021
- Welcomed 40-50 patients per shift, coordinated check-ins/check outs, collected insurance information and directed them to their destination
- Ensures confidentiality of protected health information in the completion of tasks including duplication and faxing of medical records, always following guidelines for maintenance of HIPAA regulations in all settings
- Smoothly managed the day-to-day front desk operations for a busy eye care clinic
- Monitored inventory of supplies and notifies unit coordinator of needs
- Reports need for repair of equipment, telephone, computer, printer or any other resource required to perform job to the unit coordinator in a timely manner
- Assisted the optical shop when needed with picking up MassCor glasses orders, picking up contact lenses as well as organizing the orders based on patient name, D.O.B and order number
- Submitted MassHealth glasses orders in MassCor system and organized order forms by date that they were ordered
- Collected payments for services rendered and processed credit card transactions accurately and efficiently.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Processed insurance verifications and authorizations to ensure coverage of services.
Education
High School Diploma -
Media Communications Technology High School
West Roxbury, MA06-2011
Skills
- Microsoft Teams
- EClinicalWorks
- TriZetto
- ELR Portal
- ICD-10-CM coding
- Team Building
- Scheduling
- Critical Thinking
- Time Management
- Attention to Detail
- Office Management
- Customer Service
- Data Entry
- Bilingual in Spanish
- Written and Oral Communication
- Mail handling
- Filing
- Billing and coding
- Office management
- Scheduling and calendar management
- Schedule management
- Multi-task management
- Administrative operations
Languages
Spanish
Native/ Bilingual
Timeline
Medical Practice Administrative Assistant
Health Imperatives
05.2022 - Current
Office Coordinator
Neptune Cremation Services
03.2021 - 05.2022
Patient Access Coordinator
The Dimock Center
08.2016 - 03.2021
High School Diploma -
Media Communications Technology High School