Angelica Guillen
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and bilingual communication (English/Spanish). Demonstrates exceptional teamwork and people skills, alongside proficiency in call center operations. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. As well is ready to gain more experience and grow professionally.
Overview
3
3
years of professional experience
Work History
Sales Associate
Loris' Gifts
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cleaner Helper
RBM Electric LLC
06.2024 - 08.2024
- Summer Job
- Maintained healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
Phone Operator
SFASU One-Stop
08.2023 - 05.2024
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Managed multi-line phone system, expertly navigating between calls while maintaining friendly demeanor.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Translator
SFASU Project Raices
10.2023 - 04.2024
- Volunteer work
- Enhanced customer support by translating help guides and online support resources.
- Boosted understanding and cultural relevance, tailoring translations to specific target audiences.
- Translated important information from English to Spanish.
Representative
SFASU One-Stop
03.2024 - 03.2024
- Represented One-Stop on SFASU Show Case Saturday.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Provided information on who 'One-Stop' is and what we do.
- Answered any questions that were related to financial aid, billing, registration, and resident life.
Cleaner
Evelia's Cleaning Services
06.2023 - 07.2023
- Summer job
- Provided assistance to other staff members with cleaning of difficult areas.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Handled equipment, chemicals, and materials properly and with caution.
Secretary
Anselmo Guillen Painting
01.2022 - 05.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Cashier
Raising Cane's Chicken Fingers
08.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree - Psychology
Stephen F. Austin State University
Nacogdoches, TX05-2027
No Degree - Psychology
Houston Community College
Houston, TX05-2026
High School Diploma -
Yes Prep Brays Oaks
Houston, TX06-2023
Skills
- Excellent people skills
- Reliable and punctual
- Call center experience
- Phone Etiquette
- Reliability
- Customer service excellence
- Teamwork skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Sales Associate
Loris' Gifts
09.2024 - Current
Cleaner Helper
RBM Electric LLC
06.2024 - 08.2024
Representative
SFASU One-Stop
03.2024 - 03.2024
Translator
SFASU Project Raices
10.2023 - 04.2024
Phone Operator
SFASU One-Stop
08.2023 - 05.2024
Cleaner
Evelia's Cleaning Services
06.2023 - 07.2023
Secretary
Anselmo Guillen Painting
01.2022 - 05.2023
Cashier
Raising Cane's Chicken Fingers
08.2021 - 11.2021
No Degree - Psychology
Stephen F. Austin State University
No Degree - Psychology
Houston Community College
High School Diploma -
Yes Prep Brays Oaks
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