Holly Speckhart
St. Petersburg,FL
Summary
Seasoned retail professional with over 30 years of experience in a variety of roles. Experienced in cash handling, visual merchandising, and maintaining a clean and organized store environment. Excellent interpersonal and communication skills, with a passion for delivering outstanding customer service. A reliable team player who thrives in a fast-paced retail environment
Overview
37
37
years of professional experience
Work History
Sales Associate
Loris Gifts Bayfront Hospital
06.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Sales Associate/Assistant Manager
Paradise Gifts And Home Decor
08.2015 - 01.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated 10% increase in repeat business through exceptional customer service.
- Strengthened merchandising and promotional strategies through social media to drive customer engagement and boost sales by 15%
- Created and updated displays to showcase new merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Restaurant/Banquet Manager
GEEAA Park, Windows On The Green
05.1992 - 08.2009
- Managed 220 seat restaurant and reception/banquet hall.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper procedures, both front and back of house.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Purchased food and beverage and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Helped general management develop prices based on inventory costs and portion sizes.
- Managed budgeting and invoicing for both large and small-scale events
Restaurant Manager
GEEAA Park, Golf Club
06.1987 - 04.1992
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Interacted positively with customers while promoting golf course facilities and services.
- Established strong relationships with external vendors to obtain best quality in pricing and product.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Assisted in development and implementation of new menus to offer variety and options to customers
Education
Bachelor of Arts - Political Science And History
Northern Kentucky University
Highland Heights, KY05.1987
Skills
- Customer Relations
- Product Knowledge
- Communication and Teamwork skills
- Multitasking Abilities
- Problem-Solving
- Planning and Coordination
- Dependable and Responsible
- Time Management
Timeline
Sales Associate
Loris Gifts Bayfront Hospital
06.2023 - 01.2024
Sales Associate/Assistant Manager
Paradise Gifts And Home Decor
08.2015 - 01.2022
Restaurant/Banquet Manager
GEEAA Park, Windows On The Green
05.1992 - 08.2009
Restaurant Manager
GEEAA Park, Golf Club
06.1987 - 04.1992
Bachelor of Arts - Political Science And History
Northern Kentucky University
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