Angelica Gutierrez
Houston
Summary
Proven team player with a track record of enhancing customer satisfaction at Taco Bell, adept in POS system operations and demonstrating exceptional customer service excellence. Skillfully balances empathy and efficiency, contributing to a positive work environment and maintaining high standards of professionalism. Achieved notable accuracy in payment processing, fostering customer loyalty and operational success.
Overview
1
1
year of professional experience
Work History
Cashier
Taco Bell
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Restaurant Team Member
Holiday Inn Express Hotel
09.2023 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Education
Bachelor Of Science - Health Administration
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer service excellence
- Team collaboration
- Cleaning and sanitizing
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- POS system operations
- Point of sale operation
- Training and onboarding
- Online orders preparation
- Daily reporting
Languages
Spanish
Professional Working
Timeline
Cashier
Taco Bell
09.2024 - Current
Restaurant Team Member
Holiday Inn Express Hotel
09.2023 - Current
Bachelor Of Science - Health Administration
Southern New Hampshire University