Detail-oriented customer service representative skilled in complaint handling, conflict resolution, and building strong customer relationships. Demonstrates effective time management and data analysis capabilities to enhance customer satisfaction.
Overview
10
10
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
Crunch Fitness
Warren, MI
05.2024 - Current
Assisted members with inquiries regarding fitness programs and membership options.
Processed new member registrations and maintained accurate account information.
Responded to customer concerns and resolved issues in a timely manner.
Handled cash transactions and managed point-of-sale system effectively.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong customer relationships to encourage repeat business.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Babysitter
Private Babysitting
Sterling Heights, Michigan
04.2016 - Current
Supervised children's activities and ensured a safe environment.
Prepared healthy meals and snacks for children as needed.
Establishing trust through consistent communication with both parents and kids.
Remaining alert at all times while caring for multiple children simultaneously.
Teaching good manners by setting clear expectations for behavior in various settings.