Angelica Hernandez
San Marcos,TX
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Lafayette148
06.2021 - Current
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Monitored daily sales performance and provided feedback to each team member.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Sales Associate
Victoria Secret
06.2018 - 09.2022
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Science - Exercise And Sports Science
Texas State University
San Marcos, TX05.2021
Skills
Pipeline Management
Competitor Analysis
Inventory Control
Strategic Planning
Sales expertise
Goals and performance
Training staff
Reporting data
Complaint resolution
Operations Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Supervisor
Lafayette148
06.2021 - Current
Sales Associate
Victoria Secret
06.2018 - 09.2022
Bachelor of Science - Exercise And Sports Science
Texas State University