Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Hernandez

San Bernardino,CA

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Main goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Contract Logistics Business Analyst

Kuehne + Nagel
07.2020 - Current
  • Responsibilities encompass a wide range of 45% financial and 55% administrative tasks, all aimed at ensuring the smooth operation and profitability of the organization
  • Deeply involved in understanding customer and lease contracts, identifying billing opportunities, and analyzing facility and customer budgets cutting costs up to 20%
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Prepare comprehensive financial reports for local management, providing a thorough understanding of the profit and loss statement
  • Responsible for generating bi-weekly projection reports, ensuring accurate and timely customer billing, and tracking profitability
  • Responsibilities extend to auditing and processing incoming vendor invoices through the internal accounting system, maintaining the Purchase Order process to comply with internal guidelines, and independently executing month-end procedures for accurate revenue and cost recognition, ensuring balanced financial reporting
  • Vigilant in upholding internal guidelines regarding credit control, purchasing, billing, and disbursement procedures
  • Responsibilities entail meticulous handling of invoices related not only to medical benefits but also to pension plans, death benefits, and union dues. This requires a keen eye for detail and adherence to strict deadlines, as inaccuracies can lead to significant repercussions for our members.
  • These diverse tasks require strong analytical skills, attention to detail, and a thorough understanding of financial principles, enabling me to effectively manage the financial health of the organization.

Administrative Assistant

Kuehne + Nagel
08.2018 - 07.2020
  • Processing payroll weekly for 40 full time employees, processing, and approving staffing associates’ hours, create vendor purchase orders (PO’s) in Acon, order Office/Whse/Coffee Supplies, process invoices for payments, process union dues, retrieve and distribute mail accordingly, update reports and send off to management team, invoice/bill customers in Foursite, update Kronos daily for PTO or call offs, review employees hours/miss-punches, and meal/break penalties and waivers
  • Help create expense wire accounts and reports for traveling associates assisting out of state sites, got promoted to CL Business Analyst.

CSR/CSR Lead

Kuehne + Nagel
08.2015 - 08.2018
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Demonstrated empathy and active listening skills, resulting in about 40% higher rate of customer satisfaction and repeat business.
  • Approved time off and early leaves depending on workflow and coverage, communicated to office manager for final approvals on PTO
  • Provided feedback for their yearly reviews including attendance to ensure they were being followed per Company’s Manual Policy, got promoted to Administrative Assistant.

Administrative Assistant

BPS
11.2013 - 09.2014
  • Responsible for multitude of duties that are essential to ensuring smooth operation of office and warehouse.
  • Managing high volume of emails and paperwork, including packing slips, inventory transfers, and sales orders.
  • Meticulously handle spreadsheets and bill of ladings, ensuring that every detail is accurate.
  • Oversee payroll processes and manage financial transactions, which involved handling money and checks with integrity.
  • Working closely with numbers on daily basis, auditing and verifying all documents related to shipping and receiving processes to maintain accuracy and compliance.

Education

High School Diploma -

SIA Tech
San Bernardino, CA
01.2006

Business Technology Certificate -

SIA Tech
San Bernardino
01.2006

Skills

  • Adaptive & Enthusiastic Attitude
  • Excellent Interpersonal Relations Skills
  • Bi-lingual
  • Type 50-55 wpm
  • 10-Key 7500 ksph
  • Microsoft Office Suite
  • Project Management
  • Forecasting and planning
  • Problem Solving and Troubleshooting
  • Data Analysis

Timeline

Contract Logistics Business Analyst

Kuehne + Nagel
07.2020 - Current

Administrative Assistant

Kuehne + Nagel
08.2018 - 07.2020

CSR/CSR Lead

Kuehne + Nagel
08.2015 - 08.2018

Administrative Assistant

BPS
11.2013 - 09.2014

High School Diploma -

SIA Tech

Business Technology Certificate -

SIA Tech

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Angelica Hernandez