Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Hernandez

Houston,TX

Summary

Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

Work History

Server

Tsukasa Of Tokyo
Vernon Hills, IL
02/04/22 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees to perform duties.
  • Served and engaged with an average of 35 customers per shift.

General Manager

Panera Bread
Vernon Hills, IL
10.2024 - 01.2025
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.

Assistant General Manager

Panera Bread LLC
Vernon Hills, IL
2020 - 10.2024
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Created schedules for a team of 30+ associates based on forecasted sales.
  • Hired over 20 candidates by contacting applicants within the first 24 hours.
  • Increased net sale growth by 22% by conducting follow up calls with our catering clients.

Team Manager

Panera Bread LLC
Vernon Hills, IL
2018 - 2020
  • Oversaw daily workloads and workflow for smooth operations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.

Associate Trainer

Panera Bread LLC
Vernon Hills, IL
2017 - 2018
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.

Education

High School Diploma -

Wheeling High School
06.2014

Skills

  • Training and Development Skill
  • Team Leadership Strength
  • Staff Scheduling
  • Customer Service Management
  • Sales planning and implementation

Timeline

General Manager

Panera Bread
10.2024 - 01.2025

Server

Tsukasa Of Tokyo
02/04/22 - Current

Assistant General Manager

Panera Bread LLC
2020 - 10.2024

Team Manager

Panera Bread LLC
2018 - 2020

Associate Trainer

Panera Bread LLC
2017 - 2018

High School Diploma -

Wheeling High School

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Angelica Hernandez