ANGELICA FLORES
Waxahachie,USA
Summary
Experienced in customer service and collections with a strong background in skip tracing, money management, and account management. Proven track record in banking customer service, handling account balancing, money inflow and outflow, loan processing, and vault transactions. Excelled as a CSR/Collections agent for 8 years, effectively managing collections calls and assisting with account arrangements to resolve collections activity. Expertise in background checks and skip tracing. Actively contributed to family business by managing daily activities, providing exceptional customer service, handling checks and balancing, overseeing inventory, and managing payroll. Recently handled inbound and outbound construction and apartment services calls, working with businesses and builders to enhance their electricity needs and experience with the company.
Overview
24
24
years of professional experience
Work History
Specialty Markets CSA
Vistra Corp.
Irving, TX
07.2024 - 06.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Experienced company reorganization resulting in layoff.
RCA
USPS
Waxahachie, Texas, United States
12.2021 - 01.2024
- Worked at United States Post Office as Rural Carrier Associate.
Owner/Manager
Tejana Food Company
Grand Prairie, Texas, Usa
01.2010 - 01.2021
- Owner of Family business, customer service, business management, money control and processing, inventory and payroll. We were forced to close due to effects of COVID.
Teller/Customer Service
Wachovia Bank
Cedar Hill, Thx, USA
02.2009 - 08.2009
- I worked as a drive thru and service counter teller and customer service agent. I worked daily with cash and checks to help customers complete their banking needs. Daily work of balancing, data entry, loan processing, vault counting and opening and closing of bank.
Csr/ collections
Ameri credit
Arlington, Tx, USA
06.2001 - 09.2008
- I worked in a call Center taking inbound and outbound customer service and collections calls. We help customers with payments, setup deferments, start payment arrangements, helping them with any necessary account information to help get their accounts in order and up to date. I also work in skip tracing and background checks.
Education
Diploma - undefined
Amon Carter Riverside HS
Forth Worth, Tx01.1996
Skills
- Microsoft Word, and office
- Business Management
- Money Management
- Customer Service
Timeline
Specialty Markets CSA
Vistra Corp.
07.2024 - 06.2025
RCA
USPS
12.2021 - 01.2024
Owner/Manager
Tejana Food Company
01.2010 - 01.2021
Teller/Customer Service
Wachovia Bank
02.2009 - 08.2009
Csr/ collections
Ameri credit
06.2001 - 09.2008
Diploma - undefined
Amon Carter Riverside HS