Angelica Jimenea
Walgreens Boots Alliance
Tampa,FL
1
Certification
9
years of professional experience
Dynamic Senior Certified Pharmacy Technician with Walgreens Boots Alliance, skilled in medication therapy management and insurance billing. Proven ability to enhance patient care and optimize workflows, while training and mentoring junior staff. Committed to compliance and patient confidentiality, consistently resolving medication-related issues to improve satisfaction and safety.
Work History
Senior Certified Pharmacy Technician
5 Years 8 Months- Supervised daily pharmacy operations, ensuring compliance with state and federal regulations.
- Trained and mentored junior pharmacy technicians on best practices and procedural updates.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve efficiency.
- Conducted medication therapy management consultations, enhancing patient care through expert recommendations.
- Collaborated with healthcare providers to resolve medication-related issues, fostering patient safety and satisfaction.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Shift Supervisor
2 Years 8 Months- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on store procedures and customer service excellence.
- Managed inventory levels, facilitating timely restocking of supplies to meet demand.
- Coordinated shift schedules, optimizing staff coverage during peak hours for efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Education
No Degree
High School Diploma
Skills
Problem-solving skills
Immunization administration
Insurance billing
Insurance verification
Medication dispensing
Pharmaceutical calculations
HIPAA compliance
Patient confidentiality
Team collaboration
Workflow optimization
Data-entry
Prescription processing
Customer service
Attention to detail
Certification
- Certified Pharmacy Technician
- PTC Certified
Timeline
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
01.2020 - 09.2025Read More
Shift Supervisor
Starbucks
03.2017 - 11.2019Read More
Arizona State University
No Degree
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Pinellas Park
High School Diploma
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