Angelica Jimenez
Sevierville,TN
Summary
Proven leader and effective problem-solver with a track record of enhancing customer satisfaction and boosting revenue at Dolly Parton Stampede. Excels in multitasking and computer literacy, adept at building rapport and resolving complex issues. Successfully managed financials and operations, driving growth and efficiency.
Experienced with customer relationship management and sales techniques. Utilizes persuasive communication to convert leads into sales and meet targets. Track record of maintaining high customer satisfaction and working collaboratively with team members to achieve shared objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Call Center Sales Representative
Dolly Parton Stampede
04.2024 - Current
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
Back Office Cashier
Face Amusement
11.2022 - 07.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
- Demonstrated flexibility in scheduling availability to meet varying needs of office operations.
Accounts Payable Clerk
House-Hasson Hardware
01.2019 - 02.2022
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Collections Specialist/General Office Clerk
GC Services (Student Loan Division)
05.2015 - 01.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Branch Manager
Check N Go
09.2006 - 06.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
Associate of Applied Science - Public Safety/ Law Enforcement
Walters State Community College
Morristown, TN08-2002
Skills
- Goal-oriented mindset
- Building rapport
- Script adherence
- Call handling
- Outbound and inbound calls
- Positive Attitude
- Problem-solving abilities
- Multitasking Abilities
- Documentation
- Computer Literacy
Certification
Notary Public
Timeline
Call Center Sales Representative
Dolly Parton Stampede
04.2024 - Current
Back Office Cashier
Face Amusement
11.2022 - 07.2024
Accounts Payable Clerk
House-Hasson Hardware
01.2019 - 02.2022
Collections Specialist/General Office Clerk
GC Services (Student Loan Division)
05.2015 - 01.2019
Branch Manager
Check N Go
09.2006 - 06.2014
Notary Public
Associate of Applied Science - Public Safety/ Law Enforcement
Walters State Community College
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