ANGELICA JOHNSON
Sierra Eye Care/Nvision
Plumas Lake,USA
24
years of professional experience
With over 15 years of experience in administration, my desire is to gain a position where my abilities can be utilized in a growth-oriented company to further develop my skills and acquire new goals.
Work History
Administrative Coordinator
18 Years 5 Months- Assisted in preparation of charts.
- Verified medical insurance coverage.
- Requested authorizations and referrals for procedures and consultations.
- Referred patients to specialized healthcare providers.
- Scanned medical records for digital storage.
- Scheduled appointments for examinations and surgeries.
- Greeted and assisted incoming patients.
- Facilitated patient registration, check-in, and check-out processes.
- Answered phone calls and emails, returning patient messages promptly.
- Collected copayments, processed payments, and completed daily financial sheets.
- Processed patient refunds efficiently.
- Utilized EHR system and Microsoft Suite effectively.
Hostess/Waitress
1 Year 11 Months- Assisted patrons with seating arrangements upon arrival.
- Collected customer orders promptly.
- Prepared food items according to standard procedures.
- Restocked inventory to maintain adequate supply levels.
Cashier
1 Year 10 Months- Greeted and seated incoming patrons.
- Handled cash register transactions.
- Restocked and replenished inventory.
- Closed operations during night shifts.
Education
Certificate - Medical Assisting Program
Skills
Attention to detail
Data entry
Time management
File organization
Team collaboration
Office administration
Document management
Microsoft Excel
Inbound phone call handling
Documentation and recordkeeping
Filing
Telephone etiquette
Calendar management
Data collection
Scheduling appointments
Customer database systems
Appointment scheduling
Workload management
Schedule management
Report preparation
Staff scheduling procedures
Office opening and closing
Multitasking and organization
Microsoft office
Customer service
Phone and email etiquette
Administrative management
Scheduling and calendar management
Staff training
Support services
Customer service management
Handling complaints
Team leadership
Decision-making
Schedule coordination
Workflow optimization
Scheduling
Timeline
Administrative Coordinator
Sierra Eye Care/Nvision
02.2008 - CurrentRead More
Hostess/Waitress
Last Stand Bar & Grill
06.2005 - 05.2007Read More
Cashier
Sani-Food Market
10.2002 - 08.2004Read More
Western Career College
Certificate from Medical Assisting Program
Read More