Angelica Lasam
Fairfax,VA
Summary
With a proven track record at Hilton, I excel in delivering exceptional customer service and mastering beverage preparation, enhancing guest satisfaction significantly. My leadership in team training and strategic business management, coupled with strong communication and efficient multitasking abilities, has consistently driven success and customer loyalty.
Service professional prepared to elevate guest experiences with keen eye for detail and passion for hospitality. Proven track record in maintaining high standards and delivering consistent results. Recognized for effective team collaboration and flexibility in meeting changing demands.
Knowledgeable [Desired Position] with solid background in providing exceptional service in upscale lounge environments. Delivered high-quality customer experiences by anticipating guest needs and ensuring satisfaction. Demonstrated collaborative teamwork and adaptability in dynamic settings.
Overview
26
26
years of professional experience
Work History
Lounge Server
Hilton
Fairfax, VA
09.2023 - Current
- Maintained a clean and organized lounge area, ensuring guest comfort and safety.
- Prepared specialty cocktails according to established recipes for consistent taste quality across shifts.
- Ensured compliance with all health code requirements by maintaining proper sanitation practices throughout the lounge area.
- Noted dietary requirements when taking down orders.
- Demonstrated knowledge of various wines, spirits, and beers to provide recommendations tailored to individual preferences.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
- Boosted sales through upselling menu items and promoting daily specials.
- Enhanced customer satisfaction by providing exceptional service and attending to special requests.
- Explained chef specialties and different menu items.
- Collaborated with kitchen staff to ensure timely delivery of food orders for optimal guest experience.
- Accurately processed payments, handling cash, credit cards, and gift certificates with precision.
- Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
- Kept tables clean and ready for next guests.
- Conducted inventory checks on bar supplies and promptly communicated shortages or discrepancies to management.
- Resolved customer complaints diplomatically to maintain overall satisfaction levels within the establishment.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Assisted customers in selecting menu items, answering questions and providing general information.
Server-Server Trainer
Olive Garden
Fairfax, VA
06.2023 - 08.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Lounge Server
U.S Marine Air Base Iwakuni
Yamaguchi-ken,Iwakuni Japan
09.2019 - 07.2022
- Maintained a clean and organized lounge area, ensuring guest comfort and safety.
- Prepared specialty cocktails according to established recipes for consistent taste quality across shifts.
- Ensured compliance with all health code requirements by maintaining proper sanitation practices throughout the lounge area.
- Demonstrated knowledge of various wines, spirits, and beers to provide recommendations tailored to individual preferences.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
- . Balanced end-of-shift cash drawers accurately while reconciling any discrepancies in a timely manner.
- Accurately processed payments, handling cash, credit cards, and gift certificates with precision.
- Prepared and delivered cocktails, wine and liquor.
Club Owner
A-Box Ltd
Yamaguchi-Ken Iwakuni Japan
02.2010 - 09.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Owner/Towing Operator
CAL Towing Services
Quezon City,Philippines
06.1999 - 03.2005
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
San Lorenzo Academy of Polomolok
Polomolok South Cotabato03-1992
Skills
- Strong communication skills
- Efficient multitasking
- Exceptional customer service
- Safe food handling
- Cash handling expertise
- Guest relations
- Fine dining experience
- Table bussing
- Beverage preparation
- Allergy awareness
- Reservation management
- Food delivery
- Special event coordination
- Upselling skills
- Food and beverage pairing
- Wine history
- Customer service
Languages
Japanese
Full Professional
English
Full Professional
Filipino
Full Professional
Timeline
Lounge Server
Hilton
09.2023 - Current
Server-Server Trainer
Olive Garden
06.2023 - 08.2024
Lounge Server
U.S Marine Air Base Iwakuni
09.2019 - 07.2022
Club Owner
A-Box Ltd
02.2010 - 09.2019
Owner/Towing Operator
CAL Towing Services
06.1999 - 03.2005
High School Diploma -
San Lorenzo Academy of Polomolok