Angelica lee
San Francisco
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good communication skills to promote repeat business opportunities. Skilled at promoting customer satisfaction through effective problem resolution.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Cashier
Gong Cha
San Francisco
01.2022 - Current
- Welcomed customers and greeted them with a smile and friendly greeting.
- Enhanced customer service experience by efficiently managing checkout processes and maintaining cleanliness of the checkout area.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted customers with inquiries and transactions, consistently delivering friendly and knowledgeable service.
- Handled customer complaints and concerns promptly, escalating complex issues to the supervisor for quick resolution.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Developed positive relationships with customers through friendly interactions.
- Collaborated with team members to address product and service issues, ensuring smooth store operations.
Customer Service Cashier
BAKE USA
San Francisco
12.2018 - 03.2019
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card transactions accurately and efficiently.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
George Washington High School
San Francisco, CASome College (No Degree) - Dental Assisting
City College of San Francisco
San Francisco, CASkills
- Multitasking and organization
- Positive and professional
- Attention to detail
- Time management
- Customer satisfaction
- Patience and composure
- Conflict resolution
- Team collaboration
- Active listening
- Adaptability
- Strong empathy
- Exceptional communication
- Problem solving
- Interpersonal skills
Languages
Korean - Proficient
English - Proficient
Timeline
Customer Service Cashier
Gong Cha
01.2022 - Current
Customer Service Cashier
BAKE USA
12.2018 - 03.2019
High School Diploma -
George Washington High School
Some College (No Degree) - Dental Assisting
City College of San Francisco